Customer Service Representative assisting patients in hospital registration at Intermountain Medical Center. Fast - paced role focusing on excellent customer service during check - in and information collection.
About the role
- Customer Experience Agent joining a dynamic team to resolve customer inquiries via phone, email, and chat in a hybrid setting. Delivering exceptional support in the financial services sector.
Responsibilities
- Handling Customer Inquiries: Efficiently manage incoming calls, emails, and live chats to resolve customer inquiries and provide accurate information about our products and services.
- Supporting Customers: Identify solutions and explain alternative channels to enable customers to self-serve.
- Resolving Issues: Quickly address customer problems, complaints, and queries at the first point of contact, ensuring a positive customer experience.
- Providing Technical Support: Offer technical support and troubleshooting assistance regarding our products or services.
- Customer Relationship Management: Maintain and update customer records in the database, ensuring accurate documentation of interactions.
- Effective Communication: Communicate clearly and effectively with customers to understand their needs and provide appropriate solutions.
- Collaboration: Work with team members and other departments to escalate complex issues and improve service delivery.
- Continuous Improvement: Gather and share customer feedback to help improve products, services, and processes.
- Adhering to Policies: Follow company policies and regulatory guidelines to ensure compliance and maintain high quality assurance and service standards.
Requirements
- Proven Call Centre Experience : Demonstrated success in dynamic call centre environments.
- Financial Services Expertise: Solid background in the financial services sector.
- Exceptional Communication Skills : Outstanding verbal and written communication abilities.
- Adaptability: Thrives in fast-paced, ever-changing environments.
- Organizational Mastery: Strong organizational and time-management skills.
- Customer Journey Insight: Comprehensive experience across the entire customer journey
Benefits
- Competitive salary
- Potential for part time working around other / family commitments
- Pension contributions
- Bonus potential
- Private medical cover
- 25 days annual leave (FTE) plus UK bank holidays and your birthday off (with an additional day added for each full calendar year worked, up to a maximum of 30 days).
- 4x life insurance cover
- Employee assistance program
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Representative supporting patients during the hospital registration process. Utilizing technology to collect information while providing compassionate service in a fast - paced environment.
Biomedical Technician working on medical device cybersecurity at Greenberg - Larraby, Inc. Responsible for device safety, vulnerability assessments, and technical support in healthcare settings.
Customer Service Representative assisting AAA members with insurance inquiries via inbound calls. Engaging with members and delivering personalized solutions in a fast - paced environment.
Customer Support Representative managing client inquiries at ECO Schulte, addressing concerns, and ensuring satisfaction through efficient service.
Sales Support Representative assisting customers with product selection and personalized service. Involves collaborating with sales associates and providing quotes for residential projects.
Support Agent providing customer service handling inquiries about financial products and services. Excellent communication skills and German fluency are essential for the role.
Support Agent responsible for handling customer inquiries in financial services. Focus on delivering excellent service without sales calls through phone and email communication.
Customer Care Representative at McKesson managing client orders and supporting healthcare inquiries. Collaborating with internal partners to ensure customer satisfaction in a remote environment.
Customer Support representative managing client onboarding and inquiries for reybex products at EDIT Systems GmbH in Essen, Germany. Responsibilities include technical support and customer training.