Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Senior Research Manager managing customer experience research projects in financial services and automotive sectors. Reporting to Director while coordinating with clients and internal teams.
Responsibilities
- Manage and coordinate all aspects of the research process from questionnaire writing and research design, analysis and interpretation of results through to preparation of reports
- Liaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that reliable results are delivered to client in a timely, cost-efficient manner
- Build and maintain relationships with key clients by responding to queries and providing updates per client requests
- Coordinate and manage data entry of project costs into our internal costing program based on research target specifications
- Maintain project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life-cycle
Requirements
- Completed Bachelor’s Degree in related field, master’s level education an asset
- 4-5 years of market research experience; customer experience research an asset
- Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint
- Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
- Data savvy with a strong attention to detail and accuracy
- Basic knowledge of SPSS and/or other quantitative reporting tools
- Prior experience using Voice of The Customer (VoC) tech platforms (Qualtrics, Medallia, InMoment) a strong plus
- Excellent written & verbal communication skills with well-developed interpersonal and presentation skills
Benefits
- Career Development
- Generous PTO
- Healthcare plans
- Wellness benefits
- Flexible workplace policy
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Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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