Director of Revenue Operations at Popmenu building AI - powered GTM operating systems for revenue growth. Collaborating with teams to streamline processes and enhance efficiencies.
About the role
- Revenue Operations & Accounting Manager managing end-to-end global revenue operations for SaaS business. Overseeing revenue recognition, invoicing, and customer analytics with cross-functional collaboration.
Responsibilities
- Review customer contracts, order forms, SOWs, and amendments to identify performance obligations, pricing, and billing terms.
- Determine and document proper revenue recognition in accordance with ASC 606 for U.S. GAAP, IAS/IFRS for UK subsidiary and internal accounting policies.
- Maintain revenue schedules, deferrals, and adjustments within NetSuite.
- Ensure monthly close activities related to revenue are completed accurately and on time.
- Prepare and issue customer invoices in NetSuite with a high degree of accuracy.
- Ensure invoicing reflects contract terms including renewals, upsells, co-terming, ramp schedules, and usage-based components.
- Calculate monthly and quarterly sales commissions based on commission plans, attainment, and approved deals.
- Own and maintain the company’s ARR database, ensuring accuracy across new bookings, upsells, downsells, churn, and renewals.
- Produce recurring analytics including ARR waterfalls, churn analysis, retention metrics, product mix, and cohort trends.
- Maintain accurate, high-quality customer, contract, and revenue data across NetSuite, Salesforce and supporting Excel-based reporting tools.
- Design and implement system enhancements, integrations and controls across billing, revenue and ARR reporting.
Requirements
- Bachelor’s degree in Accounting, Finance, or related field
- 3–6 years of experience in revenue accounting, financial operations, or audit.
- Strong understanding of SaaS revenue models and ASC 606, ASC340-40 and IAS.
- Experience with NetSuite required (Advanced Revenue Management preferred); familiarity with Salesforce, SaaSOptics/Maxio, or similar ARR tools a plus.
- Advanced Excel/Sheets skills; ability to work with large datasets and build analytical models.
- Strong business judgment and ability to interpret complex customer contracts.
- Exceptional attention to detail and commitment to data accuracy.
- Comfortable operating in a fast-paced, high-growth environment with cross-functional collaboration.
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