Technical Support Engineer providing second - line technical support and field services for Liquid and Power products in the Americas. Collaborating with colleagues to enhance customer satisfaction.
About the role
- Support Jr Analyst at Intelipost focusing on system support, incident management, and troubleshooting processes. Join a dynamic startup transforming logistics in Brazil.
Responsibilities
- Análise e tratativa de incidentes de média e alta complexidade, envolvendo troubleshooting em BD SQL, interagindo com Logs e processos de operações;
- Efetuar acompanhamento do atendimento ao cliente, desde a identificação de eventos inesperados até resolução das solicitações e incidentes;
- Conduzir, nortear e compartilhar com o time troubleshooting a análise de causa raiz de problemas e incidentes;
- Assumir o papel de protagonismo na sustentação de clientes, interagindo com departamentos técnicos e visando o rápido diagnóstico e solução.
Requirements
- Graduação Completa ou no último semestre em Análise e Desenvolvimento de Sistemas, Sistemas da Informação, Ciências da Computação, ou áreas correlatas;
- Sólido conhecimento em KPIs e OKRs e sua metodologia;
- Conhecimento em Excel e Power point, para análise de dados e produção de reports;
- Familiaridade com os princípios e metodologias ágeis (Scrum, Kanban).
- Experiência anterior em Análise de Logs, de sistemas e SQL;
- Experiência em troubleshooting de API.
Benefits
- PLR;
- Assistência Médica;
- Assistência Odontológica;
- Vale Transporte (Opcional);
- Seguro de Vida;
- Auxílio Creche;
- Licença Parental (Maternidade/Paternidade);
- Programa de Parcerias Intelipost: Bem-Estar & Qualidade de Vida;
- Day Off no mês de Aniversário;
- Vale Refeição / VaIe Alimentação R$ 924,00 Mês (Cartão de benefícios flexíveis);
- Se desenvolver e crescer em uma Startup com ambiente dinâmico e desafiador;
- Trabalhar com pessoas inspiradoras.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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