Engagement Business Partner at Civica playing a key role in customer support and engagement for government software solutions. Managing escalations and improving customer experience and satisfaction.
About the role
- Assistente de Atendimento Partner providing operational customer support and tracking assistance in logistics. Engage with partners to resolve issues and enhance delivery experiences.
Responsibilities
- Provide proactive and reactive support to partners (carriers and partner locations)
- Handle Reclame Aqui escalations, ensuring clear responses within deadlines
- Support package tracking for buyers and sellers
- Help identify non-compliant partners and provide initial guidance
- Deliver basic operational training to partners with recurring deviations
- Participate in and support dispute resolution meetings between internal teams and partners when necessary
- Record incidents, actions and interactions in the system
- Support the team in organizing operational information and service histories
Requirements
- High school diploma (college in progress is a plus)
- Previous experience in customer service or operations
- Good verbal and written communication skills
- Organized and detail-oriented
- Ability to handle multiple inquiries simultaneously
- Basic knowledge of digital tools (email, service systems, spreadsheets)
- Preferred: Experience in logistics or transportation customer service
- Experience with Reclame Aqui or reputation management channels
- Basic knowledge of tracking, SLAs and delivery status
- Interest in learning about Last Mile operations
Benefits
- Meal/Food Allowance (VR/VA) R$924.00 monthly (flex)
- Health insurance for you and special terms for your loved ones
- Dental plan
- TotalPass
- Childcare assistance
- And much more...
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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