Technicien informatique en alternance au sein d'ARINFO à Niort. Installation, maintenance et collaboration avec les utilisateurs en hybride.
About the role
- IT Helpdesk Analyst providing high-quality IT support for Insight Investment's San Francisco office. Handling user issues and ensuring timely resolution while maintaining service standards.
Responsibilities
- Provide a proactive and high-quality IT Support
- Ensure tickets / requests are responded to within a timely manner
- Manage end users’ expectations and ensure they receive regular updates on outstanding issues
- Ensure that agreed service standards are being met and instigate appropriate procedures when they are not
- Manage issues through to resolution
- Update ServiceNow tickets whenever possible so others can see updates
- Carry out root cause analysis on issues and provide resolutions for users whenever possible
- Undertake continuous improvement and small-scale enhancements / mini projects as requested
- Create and update documentation on Confluence / ServiceNow as required
- Ensure our infrastructure is kept secure and adhere to our IT Security and Information Risk controls
Requirements
- Strong diagnostic skills and experience with root-cause analysis
- Windows 11, Office / M365 apps
- Active Directory / Group Policy Insight Investment - Confidential - Internal
- Windows performance / process monitoring
- Collaboration Software (Teams, Zoom, etc.)
- Troubleshooting experience with Excel (add-ins, macros, etc.)
- Exposure to MFA (or similar secure login)
- Experience with Remote Support via RDP or similar
- Uses a systematic approach to a complex problem or situation, approaches it from different angles
- Can understand advice given from technical specialists and assess the impact in relation to actual requirements
- Able to work with incomplete information and to determine dependencies and constraints, likely to be of a highly technical nature
- Understands the conflicting and changing business requirements and factors these into planning
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Credit Manager II at Bank of America overseeing valuation team for leasing transactions. Responsible for setting residual values and managing asset evaluation processes in diverse equipment markets.
Helpdesk Technician II providing technical support at Independent Living Systems for hardware and software issues. Ensuring timely resolution of technical issues with a focus on excellent customer service.
Credit Manager overseeing full credit lifecycle for digital solutions partner in Milan. Leading modernization of financial processes and ensuring cash flow sustainability while minimizing risk.
IT Support Specialist responsible for delivering user - centric support and technical assistance for Microsoft 365 applications at QS. Collaborating across global teams and managing IT tickets effectively.
IT Support Specialist ensuring smooth operation of computer systems for EnsembleIQ, supporting users and managing infrastructure in a hybrid role based in Toronto.
Project Manager overseeing full project life cycle at Liberty University, collaborating with cross - functional teams and ensuring project delivery within scope and schedule.
Audit Manager overseeing audit teams, ensuring high - quality work and compliance at Crowe. Engaging with clients and managing audit processes related to financial services.
Audit Senior Manager leading client relationships and audit teams for Non Profit and Higher Education sectors. Driving innovation and audit quality with Crowe’s Audit & Assurance team.
Audit Manager overseeing audit teams and client relationships in Commercial Services at Crowe. Managing audit strategies, process compliance, and presenting findings to senior management.