Hybrid Sales Development Intern

at Infobip

• Job title: Sales Development Intern
• Job type: Full Time
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Zagreb, Croatia

About the role

• Sales Development Intern managing inbound leads at Infobip, responsible for qualifying and processing leads. Engaging with customers to identify needs and ensure appropriate follow-up.

Responsibilities

• Managing Inbound leads of the region (receiving leads, replying super-fast and setting up meetings with Account Executives (A and B) or Mid Market AEs (C)
• Take inbound phone calls, live chats, and respond to contact forms/inquiries to assess qualification of prospect or customers’ needs to the Infobip’s solutions
• Identify customer segment and vertical and/or need early in discussion to route properly to the respective squad
• Ensure proper qualification towards direct or indirect (partnership) business model
• Consistently meet response time SLAs to Inbound Leads
• Use class leading tools to verify information at both contact and account levels, completing any lead information gaps that may exist
• Responsible for updating the customer and prospect data base
• Act as a pre-sales development checkpoint to ensure that leads are ready and qualified for further engagement
• Work closely with colleagues to learn more about the Infobip platform and business development practices
• Build and maintain extensive knowledge of how Infobip solves business challenges
• Learn a disciplined, programmatic approach to campaign-based pipeline generation and marketing sales-ready lead qualification
• Work closely with the Marketing team to drive continuous improvement in lead quality, conversion rates and pipeline generated
• Provide ongoing feedback to the sales and marketing department for continuous process optimization
• Use and maintain the Salesforce for data quality

Requirements

• Recently completed a Bachelor’s degree in Business, Marketing, Communications, or related field
• Strong communication, organizational, and research skills
• Ability to respond quickly and professionally to inbound leads across phone, email, and chat
• Comfortable using or learning CRM and sales tools (e.g., Salesforce, Outreach)
• Strong attention to detail for accurate lead qualification and data management
• Proactive and eager to learn about sales development and SaaS/tech environments

Benefits

• Flexible work arrangements
• Employee Stock Ownership Plan (ESOP)
• Competitive salary and rewards
• Time off when it matters most
• Internal mobility, mentorship, and global opportunities