Hybrid Mid Market Customer Growth Executive

Posted 3 weeks ago

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About the role

  • Mid-Market Customer Growth Executive at Infobip focusing on enhancing client relationships and driving business growth through outstanding customer experiences.

Responsibilities

  • Build and maintain trusted relationships with assigned Tier 2 clients
  • Act as the main point of contact for clients
  • Coordinate with internal teams to deliver timely solutions
  • Understand clients’ organizational structures and processes
  • Meet and exceed quarterly KPIs
  • Ensure proper client account setup
  • Monitor and take proactive measures to minimize risks
  • Analyze and forecast client traffic
  • Provide constructive feedback on internal tools
  • Maintain up-to-date records of client interactions

Requirements

  • Proven experience managing clients and fostering long-term relationships
  • Strong understanding of client business processes
  • Excellent coordination skills
  • Data-driven mindset
  • Experience in SaaS environments
  • Proactive and solutions-oriented
  • Familiarity with relevant internal tools
  • Up-to-date knowledge of industry trends
  • Fluency in Spanish is considered an advantage

Benefits

  • Flexible work arrangements
  • Employee Stock Ownership Plan (ESOP)
  • Competitive salary and rewards
  • Time off when it matters most
  • Internal mobility and mentorship

Job title

Mid Market Customer Growth Executive

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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