Mid-Market Customer Growth Executive at Infobip focusing on enhancing client relationships and driving business growth through outstanding customer experiences.
Responsibilities
Build and maintain trusted relationships with assigned Tier 2 clients
Act as the main point of contact for clients
Coordinate with internal teams to deliver timely solutions
Understand clients’ organizational structures and processes
Meet and exceed quarterly KPIs
Ensure proper client account setup
Monitor and take proactive measures to minimize risks
Analyze and forecast client traffic
Provide constructive feedback on internal tools
Maintain up-to-date records of client interactions
Requirements
Proven experience managing clients and fostering long-term relationships
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