Strategy & Growth Manager at Abby Care developing growth strategies and managing operations analytics. Optimizing the lead intake process and collaborating with cross - functional teams in Miami, FL.
About the role
- Mid-Market Customer Growth Executive at Infobip focusing on enhancing client relationships and driving business growth through outstanding customer experiences.
Responsibilities
- Build and maintain trusted relationships with assigned Tier 2 clients
- Act as the main point of contact for clients
- Coordinate with internal teams to deliver timely solutions
- Understand clients’ organizational structures and processes
- Meet and exceed quarterly KPIs
- Ensure proper client account setup
- Monitor and take proactive measures to minimize risks
- Analyze and forecast client traffic
- Provide constructive feedback on internal tools
- Maintain up-to-date records of client interactions
Requirements
- Proven experience managing clients and fostering long-term relationships
- Strong understanding of client business processes
- Excellent coordination skills
- Data-driven mindset
- Experience in SaaS environments
- Proactive and solutions-oriented
- Familiarity with relevant internal tools
- Up-to-date knowledge of industry trends
- Fluency in Spanish is considered an advantage
Benefits
- Flexible work arrangements
- Employee Stock Ownership Plan (ESOP)
- Competitive salary and rewards
- Time off when it matters most
- Internal mobility and mentorship
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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