Hybrid Sales Support Coordinator

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About the role

  • Sales Support Coordinator at IFF responsible for processing customer purchase orders and handling inquiries. Collaborating with Supply Chain and Finance to ensure timely delivery and documentation.

Responsibilities

  • Receive, review, and accurately process customer purchase orders in a timely manner
  • Monitor order status and proactively communicate updates, delays, or changes to customers and the sales team
  • Handle customer and distributor inquiries related to pricing, order status, documentation, and delivery schedules
  • Coordinate with Supply Chain, Planning, Logistics, and Finance to confirm order availability, delivery timelines, and required documentation
  • Support sample requests, order-related documentation, and other administrative needs for the sales team
  • Follow up on credit holds, billing discrepancies, and payment status in collaboration with Finance and Sales
  • Maintain accurate customer master data, price lists, contracts, and order records within company systems
  • Prepare and update sales reports, forecasts, dashboards, and customer-related documentation as requested
  • Support sales activities by assisting with quotations, basic pricing calculations, complaint tracking, and identifying opportunities to improve sales service processes and customer experience.

Requirements

  • Excellent English language skills, both verbal and written
  • Keen eye for details
  • Working knowledge of MS Office tools.

Benefits

  • A Competitive remuneration package in accordance with the weighting of your role, your seniority and experience
  • An exciting career opportunity with one of the global leaders in the industry

Job title

Sales Support Coordinator

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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