Sales Support Coordinator at IFF responsible for processing customer purchase orders and handling inquiries. Collaborating with Supply Chain and Finance to ensure timely delivery and documentation.
Responsibilities
Receive, review, and accurately process customer purchase orders in a timely manner
Monitor order status and proactively communicate updates, delays, or changes to customers and the sales team
Handle customer and distributor inquiries related to pricing, order status, documentation, and delivery schedules
Coordinate with Supply Chain, Planning, Logistics, and Finance to confirm order availability, delivery timelines, and required documentation
Support sample requests, order-related documentation, and other administrative needs for the sales team
Follow up on credit holds, billing discrepancies, and payment status in collaboration with Finance and Sales
Maintain accurate customer master data, price lists, contracts, and order records within company systems
Prepare and update sales reports, forecasts, dashboards, and customer-related documentation as requested
Support sales activities by assisting with quotations, basic pricing calculations, complaint tracking, and identifying opportunities to improve sales service processes and customer experience.
Requirements
Excellent English language skills, both verbal and written
Keen eye for details
Working knowledge of MS Office tools.
Benefits
A Competitive remuneration package in accordance with the weighting of your role, your seniority and experience
An exciting career opportunity with one of the global leaders in the industry
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