HR Operations & Governance Lead responsible for HR process quality and compliance at Azqore in Switzerland. Driving operations and supporting international HR teams in an evolving environment.
About the role
- Human Resources Specialist overseeing benefits programs under IEHP, ensuring compliance and employee support in Rancho Cucamonga. Manage enrollment, inquiries, and coordinate Open Enrollment activities.
Responsibilities
- Find joy in serving others with IEHP!
- Under general supervision, responsible for the day-to-day administration, coordination, and communication of team member benefits programs.
- Ensure compliance with federal and state regulations, support team members with benefit-related inquiries and processes, and assist with annual open enrollment and reporting.
- Manage benefits lifecycle, including enrollment, terminations, and status changes; ensure accurate data entry in HRIS and benefits systems.
- Serve as primary resource for benefits inquiries, explaining plan options, costs, and procedures to employees.
- Coordinate annual Open Enrollment and wellness programs; prepare communication materials and conduct informational sessions.
- Verify and process monthly premium statements, resolve discrepancies with carriers, and maintain statistical data on premiums and claims.
- Ensure compliance with regulatory requirements, including I-9 documentation and accurate recordkeeping.
- Act as an HR representative, responding promptly to employee inquiries and escalating issues as needed.
- Conduct new hire orientation and provide guidance on benefits programs and HR policies.
- Prepare and review reports on benefits enrollment, deductions, and plan participation; resolve discrepancies with providers.
- Support employee engagement through workshops, intranet updates, and timely communication of HR initiatives.
- Handle employment verifications, benefit letters, garnishments, subpoenas, and audits.
- Communicate HR policies, procedures, laws, and best practices to team members and management.
- Act as a trusted resource, demonstrating organizational values and fostering strong internal relationships.
- Perform administrative duties requiring discretion and judgment in handling sensitive and confidential information.
- Perform any other duties as required to ensure Health Plan operations and department business needs are successful.
Requirements
- One (1) year of demonstrated experience in a Human Resources function.
- Demonstrate superior interpersonal and administrative skills commensurate with years of experience
- High school diploma or GED required
- Bachelor’s degree from an accredited institution preferred
- Professional in Human Resources (PHR)/Senior Professional in Human Resources (SPHR) certification preferred
Benefits
- CalPERS retirement 457(b) option with a contribution match
- Generous paid time off- vacation, holidays, sick
- State of the art fitness center on-site
- Medical Insurance with Dental and Vision
- Paid life insurance for employees with additional options
- Short-term, and long-term disability options
- Pet care insurance
- Flexible Spending Account – Health Care/Childcare
- Wellness programs that promote a healthy work-life balance
- Career advancement opportunities and professional development
- Competitive salary with annual merit increase
- Team bonus opportunities
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