Customer Service Specialist in CommBank’s Funding & Settlements team managing business loan processes. Collaborating with stakeholders and providing exceptional customer service to internal and external clients.
About the role
- Customer Care Specialist engaging with customers, addressing inquiries, and resolving issues for Ideal Siding. Hybrid role with a focus on exceptional service and support.
Responsibilities
- Engage with customers in a friendly and professional manner, actively listening to their needs and concerns.
- Provide prompt and accurate assistance to customers, addressing their inquiries and resolving issues effectively.
- Collaborate with internal teams to ensure timely resolution of customer concerns and provide updates as needed.
- Maintain detailed records of customer interactions and transactions for reference and future follow-up.
- Continuously identify opportunities for improvement in processes and customer service delivery.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
- Coordinate and schedule meetings for our team of project managers, ensuring efficient planning and timely updates.
- Conduct outbound phone and email outreach to general contractors, property managers, and commercial developers to introduce Ideal Siding and build long term relationships within assigned territories.
- Identify active commercial projects and upcoming bid opportunities, while ensuring Ideal Siding is considered for preferred bidder and tender lists.
- Maintain consistent follow up communication and accurately track outreach activities, project leads, and bid opportunities in internal systems.
- Serve as a professional first point of contact when supporting the Customer Care team, documenting interactions and routing inquiries appropriately.
- Coordinate meetings between commercial stakeholders and internal teams, and collaborate cross functionally to support pipeline growth and improve outreach processes.
Requirements
- Previous experience in a customer service, call centre, or administrative role is preferred but not required.
- Previous experience working with a US customer database is preferred.
- Must have proficiency in using customer support software and systems.
- Strong passion for delivering exceptional quality of service.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- Empathy and strong problem-solving skills to effectively address customer needs and resolve issues.
- Ability to work collaboratively in a team environment, sharing ideas and contributing to a positive work culture.
- Proactive and adaptable mindset to handle changing customer demands and priorities.
- Broad availability to accommodate shifts between 5:00 AM to 6:00 PM, including Saturdays once or twice a month.
Benefits
- Company parties
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Job title
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Experience level
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