Hybrid Account Manager

at Hyland

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Account Manager managing active customer accounts across Cono Sur in Brazil. Focus on revenue growth and strong client relationships while leveraging SaaS solutions.

Responsibilities

• Manage a portfolio of active customers in the Southern Cone, ensuring strong relationships and consistent account health.
• Identify new revenue opportunities within existing accounts (upsell, cross-sell, expansion).
• Develop tailored account plans to drive customer engagement and long-term growth.
• Maintain a strong understanding of customer needs, business models, and market dynamics.
• Proactively generate new opportunities within assigned territories, including white-space and underdeveloped accounts.
• Build and maintain a healthy pipeline through prospecting, qualification, and advancing opportunities.
• Conduct outreach and develop relationships with new stakeholders across the Southern Cone.
• Partner with Marketing and Sales teams to execute targeted business development strategies.
• Lead key conversations with Spanish-speaking customers, including onboarding, quarterly business reviews, and renewal cycles.
• Ensure high customer satisfaction and early identification of risks.
• Act as a trusted advisor, aligning customers’ business objectives with company solutions.
• Work closely with Sales, Pre-sales, Customer Success, Product, and Marketing teams across LATAM.
• Provide customer insights to internal stakeholders to improve product adoption and strategic decision-making.

Requirements

• Based in Brazil, available for hybrid work (São Paulo - Vila Olímpia).
• Experience in SaaS, technology, software, or digital services strongly preferred.
• Professional fluency in Spanish (required).
• Advanced Portuguese and English (preferred).
• 3–6+ years of experience in Account Management, Sales, Business Development, or Customer Success.
• Strong hunter mindset—comfortable with prospecting, pipeline creation, and revenue generation.
• Account management experience in the Southern Cone or broader LATAM markets is a plus.
• Ability to build relationships with decision-makers across industries.
• Excellent communication, negotiation, and presentation skills.
• Organized, proactive, and able to manage multiple accounts and opportunities simultaneously.
• A candidate who manages accounts but thinks like a hunter.

Benefits

• Professional development opportunities
• Wellness programs
• Career development