Sales Manager for Hilton Chicago/Oak Lawn responsible for exceeding revenue goals by developing new and existing accounts. Achieving productivity goals through effective sales strategies and customer relationship management.
Responsibilities
Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach
Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management
Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan
Must have own reliable transportation and possess a valid state drivers license in order to make sales calls
Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth
Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business
Follows up on all leads within 48 hours of receipt in an effort to create new business
Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts
Continually targets and prospects for new business through telemarketing, individual creativity and innovation
Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance
Maintains well-documented, accurate, organized and up-to-date file management system to serve client and employer
Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction
Develops customer profiles and maintains an effective trace system, including trace dates and references to best meet client needs
Requirements
High School diploma /Secondary qualification or equivalent
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment
Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions
Understand and follow verbal/written instructions
Work on more than one task at a time
Develop strong internal and customer relationships
Set and manage priorities and plan activities in advance
Solve problems and make sound business decisions
Respond to coaching, feedback and training
Strong and effective sales skills
Being passionate about people and service
Strong communication skills are essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc
Basic math skills are used frequently when handling cash or credit
Problem-solving, reasoning, motivating, and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Benefits
Salary from $65,000 to $68,000 based on experience, bonus eligible position
Team Driven and Values Based Culture
Medical/Dental/Vision
Company paid Life, STD and LTD for employee
Vacation & Holiday Pay
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
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