Support Specialist for Tender Management at Sartorius, responsible for managing tender documentation and client relations. Must be fluent in French and English with several years of related experience.
HC
Onsite Customer Service, Multiple Account Representative
Posted 2 days ago
About the role
- Customer Service Representative serving as the primary point of contact in the manufacturing industry. Ensuring customer satisfaction by addressing inquiries and resolving issues.
Responsibilities
- Serve as the primary point of contact between our company and our valued customers
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels
- Assist customers with product information, order placement, order status updates, and issue resolution
- Coordinate with internal departments such as production, quality control, and logistics to ensure accurate and timely order fulfillment
- Document all customer interactions and transactions accurately in the customer relationship management (CRM) system
- Identify and escalate complex issues to the appropriate teams while following up to ensure resolution
- Provide feedback to management regarding recurring customer concerns and potential product improvements
- Maintain up-to-date knowledge of company products, services, and policies to provide accurate information
- Support the implementation of customer service policies and procedures to enhance service quality
Requirements
- High school diploma or equivalent
- Proven experience in a customer service role within a manufacturing or industrial environment
- Basic computer proficiency, including experience with CRM software and Microsoft Office applications
- Strong verbal and written communication skills
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Associate degree or higher in business, communications, or a related field (preferred)
- Experience with manufacturing processes and terminology (preferred)
- Familiarity with ERP systems used in manufacturing settings (preferred)
- Customer service certification or training (preferred)
Benefits
- Health insurance
- Employee development programs
- Paid time off
- Commitment to diversity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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