Lead Technology Business Systems Consultant focusing on strategic initiatives in consumer lending operations for Wells Fargo. Drives solutions in contact center voice technology with cross - functional teams.
About the role
- Business Process & Quality Specialist focused on process excellence in mining. Designing business processes and ensuring quality standards in a global supplier environment.
Responsibilities
- Lead the design, modeling, documentation, and optimization of end-to-end business processes, ensuring alignment with organizational standards and BPM methodologies
- Facilitate process workshops, value‑stream mapping, and root‑cause analyses to identify gaps, inefficiencies, and improvement opportunities
- Ensure all processes follow standardized definitions, guidelines, and methodologies for consistency and transparency across the business
- Own and maintain process documentation in the central repository, ensuring revisions reflect both strategic needs and operational reality
- Drive structured improvement initiatives (LEAN, Six Sigma, etc.) to reduce waste and improve process efficiency
- Develop, implement, and monitor quality control plans, inspection processes, and compliance checkpoints across workflow stages
- Ensure quality master data (inspection criteria, sampling plans, methods, etc.) is properly maintained and adhered to
- Coordinate cross‑functional quality reviews, audits, and corrective action initiatives
- Collaborate with operations and technical stakeholders to ensure product, service, and process quality meet internal standards and customer expectations
- Lead investigations into quality or process non-conformities and ensure corrective/preventive actions are implemented
- Lead the journey to an integrated Management System with ISO 9001 compliance certification and maintenance for the certification.
Requirements
- Bachelor’s degree in business administration, Engineering, Quality Management, or a related field
- 3–7 years of experience in business process mapping & management, quality assurance, continuous improvement, or related fields
- Strong analytical and problem-solving skills; ability to translate data into actionable insights
- Familiarity with quality management systems, inspection processes, and quality improvement processes
- Excellent communication skills and ability to engage stakeholders at all levels
- Proven Project Management experience
- ISO 9001:2015 Internal Auditor certification is preferable.
Benefits
- Benefits eligibility that begins 30 days after start date
- Health care eligibility that includes medical, dental, vision, prescription and telemedicine
- Paid vacation with up to 80 hours available to roll over into the next year of accrued and unused PTO time to the upcoming calendar year
- A very strong 401(k). We contribute 5% annual salary to the Retirement Savings plan. We also match 50% of the first 6%.
- Tuition reimbursement
- Company laptop and cell phone
- Opportunities for competence development and training
- Career advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Business Process Improvement Specialist enhancing LTC Contact Center experience at Genworth. Leading projects that drive compliance and operational effectiveness for our policyholders.
Product Strategy Manager driving strategic insights and operational rigor for Salesforce’s Analytics Cloud business. Collaborating with cross - functional teams to influence strategy and execution.
Supports Navy Federal’s Security & Branch Support Services by assisting with access control processes and compliance. Collaborates with teams for operational readiness and security standards.
CRM & Business Systems Specialist handling Zoho applications for an energy startup. Collaborating with teams to enhance business processes and develop system solutions.
SAP Treasury Business Process Expert engineering S/4HANA solutions across global entities. Focusing on Treasury, Cash - flow, and Hedging solutions with an opportunity for growth in Corteva Agriscience.
Senior Manufacturing Engineering Business Operations Leader responsible for driving operational effectiveness and strategic alignment at GE Aerospace. Leading initiatives in Electrical Power organization to enhance manufacturing outcomes.
Head of Business Operations driving execution and strategy in renewable energy startup. Collaborating across functions to ensure strategic priorities translate into measurable progress.
Business Operations PD Analyst at Ford overseeing vehicle hardware engineering functions and budget management. Collaborating with teams to deliver strategic deliverables and financial forecasts.
Team Leader overseeing business systems in fulfillment operations, enhancing performance and managing a supportive team at Blue Cross NC. This role involves liaising between business areas, IT, and vendors to optimize solutions.