Hybrid After-Sales Specialist, Spare Parts, Customer Support

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About the role

  • After-Sales Specialist overseeing customer service and spare parts for passenger information systems in a technology group. Role involves technical support, component selection, and process optimization.

Responsibilities

  • Technical support and handling of after-sales services for passenger information systems
  • Identification and selection of suitable spare part components
  • Analysis of fault patterns based on customer descriptions
  • Coordination of repairs, replacement units and service calls
  • Spare parts management, including demand forecasting and price determination
  • Preparation of quotes and orders as well as complete order processing in SAP
  • Documentation of complaints in JIRA Service Desk
  • Support with inventory and process optimizations
  • Maintenance of customer contacts and occasional deputizing for the Head of After Sales Service

Requirements

  • Completed commercial or technical training
  • Strong technical understanding
  • Good knowledge of electronic components (e.g., power supplies, CPU boards)
  • Experience in spare parts or service handling of technical products is an advantage
  • Knowledge of logistics and warehouse processes
  • Confident user of MS Office and SAP
  • Ability to analyze fault descriptions
  • Structured, independent and solution-oriented working style
  • Strong communication skills and negotiating confidence when dealing with customers
  • Very good German and English skills, both written and spoken

Benefits

  • Interesting work environment in a forward-looking company
  • Long-term secure workplace
  • Structured onboarding by new colleagues
  • Opportunities for professional development through individual training
  • Flat hierarchies and short decision-making paths
  • Vibrant corporate culture
  • Employee discount program for numerous services and products

Job title

After-Sales Specialist, Spare Parts, Customer Support

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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