After-Sales Specialist overseeing customer service and spare parts for passenger information systems in a technology group. Role involves technical support, component selection, and process optimization.
Responsibilities
Technical support and handling of after-sales services for passenger information systems
Identification and selection of suitable spare part components
Analysis of fault patterns based on customer descriptions
Coordination of repairs, replacement units and service calls
Spare parts management, including demand forecasting and price determination
Preparation of quotes and orders as well as complete order processing in SAP
Documentation of complaints in JIRA Service Desk
Support with inventory and process optimizations
Maintenance of customer contacts and occasional deputizing for the Head of After Sales Service
Requirements
Completed commercial or technical training
Strong technical understanding
Good knowledge of electronic components (e.g., power supplies, CPU boards)
Experience in spare parts or service handling of technical products is an advantage
Knowledge of logistics and warehouse processes
Confident user of MS Office and SAP
Ability to analyze fault descriptions
Structured, independent and solution-oriented working style
Strong communication skills and negotiating confidence when dealing with customers
Very good German and English skills, both written and spoken
Benefits
Interesting work environment in a forward-looking company
Long-term secure workplace
Structured onboarding by new colleagues
Opportunities for professional development through individual training
Flat hierarchies and short decision-making paths
Vibrant corporate culture
Employee discount program for numerous services and products
Job title
After-Sales Specialist, Spare Parts, Customer Support
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