Sales Associate responsible for delivering excellent customer service and working toward store goals. Representing the Skechers brand and ensuring an exceptional experience.
About the role
- After-Sales Specialist overseeing customer service and spare parts for passenger information systems in a technology group. Role involves technical support, component selection, and process optimization.
Responsibilities
- Technical support and handling of after-sales services for passenger information systems
- Identification and selection of suitable spare part components
- Analysis of fault patterns based on customer descriptions
- Coordination of repairs, replacement units and service calls
- Spare parts management, including demand forecasting and price determination
- Preparation of quotes and orders as well as complete order processing in SAP
- Documentation of complaints in JIRA Service Desk
- Support with inventory and process optimizations
- Maintenance of customer contacts and occasional deputizing for the Head of After Sales Service
Requirements
- Completed commercial or technical training
- Strong technical understanding
- Good knowledge of electronic components (e.g., power supplies, CPU boards)
- Experience in spare parts or service handling of technical products is an advantage
- Knowledge of logistics and warehouse processes
- Confident user of MS Office and SAP
- Ability to analyze fault descriptions
- Structured, independent and solution-oriented working style
- Strong communication skills and negotiating confidence when dealing with customers
- Very good German and English skills, both written and spoken
Benefits
- Interesting work environment in a forward-looking company
- Long-term secure workplace
- Structured onboarding by new colleagues
- Opportunities for professional development through individual training
- Flat hierarchies and short decision-making paths
- Vibrant corporate culture
- Employee discount program for numerous services and products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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