Sales Associate role at Coach, responsible for customer service and brand representation on the sales floor. Building lasting relationships with customers while driving sales performance in a luxury retail environment.
Responsibilities
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results
Creates short- and long-term strategies to achieve personal metrics and performance goals
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Drives business through sales strategies and clienteling
Creates positive impressions with customers
Provides in-depth product knowledge
Discusses product features and builds the sale by leveraging cross-selling skills
Trains and develops new employees as assigned
Completes daily operational tasks including maintaining store and visual merchandising to Coach standards
Requirements
1-3 years of previous sales experience, preferably in a luxury retail service environment
Possesses current knowledge of fashion trends and competition in the marketplace
High school diploma or equivalent; college degree preferred
Knowledge of cash register systems
Basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
Ability to execute at a fast pace
Ability to communicate effectively with customers and team
Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required
Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds
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