Product Support Specialist assisting Vanta customers with product support requests via various channels. Collaborating with teams to ensure superior customer satisfaction and support compliance efforts.
About the role
- Customer Service Assistant providing administrative support for after-sales operations at Coperion. Collaborating with Service Managers to enhance customer service and manage invoicing tasks.
Responsibilities
- Support for the Service Managers: Recording/invoicing of service assignments, Managing and invoicing maintenance contracts
- Uploading invoices and Assisting with reminders for outstanding invoices
- Assisting in scheduling appointments and follow-ups with worldwide customers
- Preparing reports (ERP and Excel)
- Creating presentations in Powerpoint
- Support for the Spare Parts team: Processing spare parts orders and Handling exchange deliveries
Requirements
- Experience as sales assistant, customer service assistant
- Some technical experience would be appreciated
- Very good spoken and written skills in English and German
- Proficiency in MS Office (Word, Excel, Outlook) and ERP experience
- Ability to manage stress and peak workloads
- Independent and self-motivated
Benefits
- Health insurance
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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