Sales Associate responsible for delivering excellent customer service and working toward store goals. Representing the Skechers brand and ensuring an exceptional experience.
About the role
- Customer Service Professional supporting customers in implementing service management plans and delivering excellence through customer service metrics monitoring. Build value-based relationships with customers to optimize service.
Responsibilities
- Supports the implementation of specific customer service management plans, ensuring customer value realisation, retention and renewals.
- Monitors and supports the reporting of customer service metrics, including escalations, resolutions, health indicators, and renewal dates in alignment with BT Group standards.
- Supports and participates in building value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool.
- Executes a range of customer, operational, project and service activities within the Customer Service team and other related teams, within guidelines and policies.
- Supports in the implementation of ways to improve working processes within the area of customer service responsibility.
Requirements
- Complaint Management
- Communication
- Issue Diagnosis
- Continuous Improvement
- Issue Resolution
- Problem Solving
- Customer Experience
- Commercial Acumen
- Time Management
- Customer Relationship Management
- Feedback Management
- Technical Support
- Decision Making
- Business Process Improvement
- Growth Mindset
- Stakeholder Management
- Conflict Resolution
- Inclusive Leadership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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