Support Specialist for Tender Management at Sartorius, responsible for managing tender documentation and client relations. Must be fluent in French and English with several years of related experience.
About the role
- Customer Support Manager leading regional support in APAC at healthtech startup. Managing teams and resolving high-impact customer issues in a hybrid work environment.
Responsibilities
- Lead regional L2 Support in APAC
- Manage technical and non-technical roles
- Deliver premium support experiences
- Resolve complex, high-impact customer issues
- Hire, lead, coach, and develop team members
- Own recruitment and onboarding of staff
- Act as a senior escalation point for customer issues
- Own day-to-day operational health for the region
- Track and interpret key business metrics
- Role model Heidi values and maintain team morale
Requirements
- 4+ years experience working as a manager in a customer support/technical support service capacity
- Experience hiring, onboarding and managing senior support roles, such as enterprise specialists or support engineers.
- Proven success handling complex troubleshooting, escalations, and high-impact customer situations.
- Experience working cross-functionally with Sales, Customer Success, Product and Engineering teams.
Benefits
- Additional paid day off for your birthday and wellness days
- A generous personal development budget of $500 per annum
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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