Reinsurance Operations Analyst supporting excess reinsurance treaties for Sun Life's internal and external customers. Focus on reporting accuracy, timely settlements and compliance with treaties.
About the role
- IT Operations Analyst supporting employee technology needs in Bengaluru office at Harvey. Delivering seamless onboarding and IT support in fast-paced environment.
Responsibilities
- Create a great employee experience through hands-on IT support for employees in our Bengaluru office.
- Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment.
- Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
- Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
- Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
- Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
- Assist with basic security best practices and help enforce IT policies.
- Collaborate with the IT team on automation, documentation, and process improvements.
- Identify and track recurring problems and their root causes, working with system owners to solve them permanently.
Requirements
- Minimum 2+ years of IT support experience in a fast-paced startup or tech environment.
- Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android).
- Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
- A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience.
- Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting).
- Strong communication and stakeholder management skills, especially with non-technical teams.
- Ability to thrive in a fast-paced, high-growth, and global environment.
Benefits
- Employee onboarding support
- A/V technology assistance
- IT asset inventory management
- Basic security best practices enforcement
- Collaboration on automation and process improvements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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