Head of UX Research defining and leading user research strategy and team at Harvey, transforming professional services with AI. Ensuring user understanding impacts product development.
About the role
- Head of UX Research leading user research strategy at Harvey, transforming legal and professional services with AI technologies.
Responsibilities
- Define and own the UX research vision, strategy, and roadmap in alignment with company and product priorities.
- Represent the voice of the user across the company, in leadership forums, planning cycles, and product reviews
- Build, lead, and mentor a world class team of UX researchers, setting a high bar for rigor, craft, and impact.
- Partner closely with Product, Design, Data, Engineering, and AI Research leaders to influence and embed research into planning, execution, and decision-making.
- Design and oversee mixed-methods research programs across discovery, evaluative, and longitudinal studies.
- Translate complex research findings into clear, actionable insights that influence product strategy and executive decisions.
- Champion a strong user-centered culture, ensuring user needs and trust are central to how we build AI-powered products.
Requirements
- 12-15+ years of experience in UX research, including proven success leading and scaling research teams in fast-paced, high-growth or technically complex environments
- Deep expertise in qualitative and quantitative research methods, with strong judgment on when and how to apply them
- Proven ability to influence product strategy with executives and senior stakeholders through high-impact research and insight that lead to business outcomes
- Experience working closely with product, design, and engineering teams in fast-paced, ambiguous environments. Comfort operating in ambiguity
- Exceptional communication and storytelling skills, with the ability to synthesize complex data into compelling narratives
- Experience researching expert or professional users (e.g., legal, enterprise, technical domains) is a strong plus
Benefits
- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
- Equity participation
- Bonus potential
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
UX Researcher at CoverMyMeds utilizing various research methods to guide human‑centered product decisions. Collaborating with teams to shape product strategy and improve patient and provider experience.
Principal UX Researcher leading discovery and evaluative research for next - gen Disney+ experiences. Collaborating with cross - functional teams to translate insights into product strategy and innovation.
UX Research Intern working with iHeartMedia on user research to enhance digital product experiences. Collaborating with UX researchers and cross - discipline teams while honing user - centered design skills.
Conduct UX research and analysis to improve product design and functionality at AT&T. Collaborate with cross - functional teams to ensure user needs are effectively met and design is user - centered.
UX Researcher understanding design excellence and trading at Crypto.com. Collaborating with cross - functional teams to drive impactful product initiatives in a dynamic fintech environment.
Lead User Experience Researcher and Designer at Boeing creating user - centered design solutions. Conducting advanced user research and optimizing Human - AI interactions across HR processes.
UX Research Intern at Ironclad working on high impact research for legal teams. Focusing on building a robust research repository and design templates.
Summer Design Researcher role involving research and design strategy for client projects at IA Collaborative. Supports innovation through AI methodologies and multidisciplinary collaboration.
Senior User Researcher at Harvey responsible for driving high - impact research across teams and influencing product decisions by connecting insights to product strategy.