Hybrid UX Research Intern

at Ironclad

• Job title: UX Research Intern
• Job type: Internship
• Experience level: Entry level
• Salary: $50 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• UX Research Intern at Ironclad working on high impact research for legal teams. Focusing on building a robust research repository and design templates.

Responsibilities

• Help design and build a centralized research repository
• Organize past studies, insights, and artifacts into a searchable structure
• Develop tagging systems and taxonomy of frameworks
• Improve discoverability and reusability of research knowledge
• Create and standardize research templates
• Build reusable templates for surveys, usability testing, interview guides, and reporting structures
• Document research workflows and best practices
• Collaborate with mentors and teammates to break down ambiguous problems into clear, scoped projects you can execute on during the internship.
• Work across the stack (frontend, backend, or services) depending on team needs and your interests, with guidance from your mentor and manager.
• Instrument and monitor your work in production, using metrics and logs to understand impact and reliability, and help debug issues when they arise.
• Contribute to team culture, documentation, and best practices so future interns and engineers can build on what you’ve shipped.

Requirements

• Interest in UX research
• Currently pursuing a Bachelor’s, Master’s, or equivalent degree in Social Sciences, Computer Science, Design, or a related technical field, with an expected graduation date after the internship term.
• Demonstrated experience through projects, internships, hackathons, or open‑source contributions where you used user research to influence decision-making.
• Strong problem‑solving skills and synthesis skills — you break down ambiguous problems, ask thoughtful questions, and move ideas forward collaboratively.
• Clear, kind communicator who enjoys working in cross‑functional teams and can explain translate concepts for stakeholders.
• Excited to learn about contracts, legal workflows, and AI‑powered productivity tools, even if you don’t have prior domain experience.
• Embody Ironclad’s values of drive, intent, integrity, and empathy in how you work and collaborate.

Benefits

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off - take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• And most importantly: the opportunity to help build the company you want to work at