Head of UX Research leading user research strategy at Harvey, transforming legal and professional services with AI technologies.
About the role
- Head of UX Research defining and leading user research strategy and team at Harvey, transforming professional services with AI. Ensuring user understanding impacts product development.
Responsibilities
- Define and own the UX research vision, strategy, and roadmap in alignment with company and product priorities.
- Represent the voice of the user across the company, in leadership forums, planning cycles, and product reviews
- Build, lead, and mentor a world-class team of UX researchers, setting a high bar for rigor, craft, and impact.
- Partner closely with Product, Design, Data, Engineering, and AI Research leaders to influence and embed research into planning, execution, and decision-making.
- Design and oversee mixed-methods research programs across discovery, evaluative, and longitudinal studies.
- Translate complex research findings into clear, actionable insights that influence product strategy and executive decisions.
- Champion a strong user-centered culture, ensuring user needs and trust are central to how we build AI-powered products.
Requirements
- 12-15+ years of experience in UX research, including proven success leading and scaling research teams in fast-paced, high-growth or technically complex environments
- Deep expertise in qualitative and quantitative research methods, with strong judgment on when and how to apply them
- Proven ability to influence product strategy with executives and senior stakeholders through high-impact research and insight that lead to business outcomes
- Experience working closely with product, design, and engineering teams in fast-paced, ambiguous environments. Comfort operating in ambiguity
- Exceptional communication and storytelling skills, with the ability to synthesize complex data into compelling narratives
- Experience researching expert or professional users (e.g., legal, enterprise, technical domains) is a strong plus.
Benefits
- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
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Degree requirement
No Education Requirement
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