Technical Success Manager responsible for troubleshooting and optimizing platform usage for APAC clients. Collaborating with internal teams and providing consultative guidance in a client - facing role.
About the role
- Customer Success Manager responsible for growth and service delivery in GreenLake business at HPE. Engaging with customers to expand service contracts and maximize satisfaction.
Responsibilities
- The Customer Success Manager owns GreenLake and services business growth, expansion (cross- and up-sell), profit & loss, customer loyalty and service delivery.
- He/she leads business development activities in his/her account and is responsible for landing and expanding GreenLake contracts.
- Work on HPE local accounts covering substantial GreenLake and service-based solutions engagements
- Spend a significant percentage of your time directly with the customer, and interface with all levels, including the highest, within the customer organization.
- Build effective business relationships between HPE and the customers in concert with the HPE Enterprise Account Executive.
- Understand the customer's market and IT strategies and act as a trusted advisor to the client´s management.
- Typically identify up- and cross-sell opportunities, qualify complex deals, which may be international engagements, and drives these to closure together with sales.
- Drive adoption and expansion of the GreenLake business and contribute to bid engagements within your accounts.
- Own the customer specific services P&L, including revenue and cost forecast.
- Be responsible for correct demand/supply management in GreenLake deals.
- Own and runs the business governance with the customer incl. regular joint business reviews.
- Ensure overall service delivery excellence, managing all contractual commitments towards the client, maximizing customer satisfaction.
- Work on improving the financial performance of service contracts with the client, driving innovation by deploying HPE technology.
- Significantly contribute to the Account Business Plan (ABP) in conjunction with the customer and the HPE team assigned to the Account.
Requirements
- University Degree or equivalent combination of education and experience
- 10+ years of experience in Cloud-based solutions and platforms, IT-based managed services solutions or operational services
- Knowledge in design, implementation, and running a multi-tier governance within complex client engagements
- Experience in the discovery and development of large IT advisory, professional services, or IT operations opportunities, leading them to closure
- Passion for technology and for being a part of a fast-growing XaaS business
- Expertise on IT and business context – platform & services concepts, IT processes and operations, new applications, typical budgets of the CIO's, typical objectives, measures, metrics, etc.
- Background in budget management (revenue and cost) and taking appropriate action to improve operational margin and grow top-line
- Show superior business acumen to be able to deliver and communicate ROI for clients, throughout the customer lifecycle
- Are highly organized, able to track multiple concurrent tasks and activities simultaneously
- Demonstrate advanced leadership skills, including coaching, team-building, conflict resolution within cross-functional teams in a matrix organization
- Excellent verbal and written communication skills, including advanced negotiation, presentation and influencing skills (both in German and English language).
Benefits
- Competitive salary and extensive benefits package (pension scheme, insurances, company car, bike and car leasing, and other fringe benefits)
- Work-life balance (flexible working time and hybrid workplace model, 30 vacation days, four HPE Wellness-Fridays, up to six months paid parental leave)
- Support for education, training, and career development
- Diverse and dynamic work environment
- Part-time work or job-sharing is also applicable to this position.
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
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