People Operations Coordinator responsible for new hire onboarding and employee records management. Ensures compliance with company policies and supports employee issues, training, and benefits inquiries.
About the role
- Senior Manager of People Operations at Grow Therapy leading effective HR practices and designing scalable people operations infrastructures. Aiming to enhance employee experience with innovative solutions.
Responsibilities
- Build, hire, and lead a high performing People Operations team by setting clear vision, priorities, operating rhythms, and standards for execution.
- Influence the long-term operating model for People Operations to support future scale.
- Own end-to-end employee lifecycle operations, including onboarding, employee changes, leaves, offboarding, documentation management, background checks, work authorization, and compliance administration.
- Oversee payroll, benefits administration, leaves of absence, immigration, and people compliance with a strong focus on accuracy, trust, risk mitigation, and employee experience.
- Partner closely with People Business Partners, Finance, Legal, and IT to build and operate the operational backbone of the People function.
- Design and scale a foundational shared services model for the People team that establishes clear ownership, service levels, and operating norms across Talent Acquisition, People Business Partners, People Analytics & Insights and People Operations.
- Lead the adoption of AI across People Operations to improve productivity, accuracy, and the employee experience, including building and scaling an AI-enabled People Help Desk with strong self-service capabilities and proactive issue resolution.
- Own and evolve people systems strategy, implementation, and ongoing optimization, including vendor management, change management, access controls, integrations, and continuous improvement.
- Design and implement scalable workflows, documentation standards, approval chains, and compliance checkpoints that reduce friction while maintaining quality and consistency.
- Establish and monitor operational and system health metrics, using people data (and partnering with Director, People Analytics & Insights when applicable) to drive decisions, prioritize work, and continuously improve the People environment.
- Partner with the Director of Talent Enablement, Finance, and other key stakeholders on benefits strategy, including broker relationship management, new hire enrollment, open enrollment, vendor management, and ongoing benefits education.
- Lead complex cross functional initiatives and first iteration transformation work, including major people systems implementations and related change management.
- Anticipate future scale needs and proactively evolve systems, operations, and norms ahead of growth.
Requirements
- You have 10 plus years of experience in People Operations or HR Operations, including experience leading teams.
- You have built or significantly evolved a scalable, data driven people operations function across the full employee lifecycle.
- Deep experience owning, implementing, and optimizing enterprise HRIS and people systems in high growth environments, including tools such as Rippling, Pave, and Carta.
- You are fluent in AI tools and applications relevant to People Operations, constantly learning about AI and its applications in the People Operations space, and excited to lead adoption and capability building.
- You can seamlessly shift between strategic system design and hands-on execution.
- You use data to tell clear, compelling stories that inform decisions rather than simply reporting metrics.
- You are a people leader that others trust and enjoy working with, known for coaching, clarity, values leadership, and thoughtful challenge.
- You are a change leader that can outline a clear vision, rationale, path for getting there, and communicate compellingly and empathetically to stakeholders and others impacted by new models or ways of working.
- You are an executor and strategic operator at heart, you move quickly and thoughtfully in ways that have immediate impact while also working backward from a larger plan.
- You bring strong systems thinking, problem solving skills, and an ability to turn complexity into clarity.
- You communicate clearly and partner effectively across functions and levels.
- You thrive in ambiguity, bring a proactive mindset, and adapt quickly as the business evolves.
- You are deeply aligned with Grow’s mission and values and excited to help build the People function of the future.
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
- Wellness & Development: Annual stipends to put towards personal & professional growth.
- Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
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