Senior Support Technician resolving complex IT issues for diverse businesses. Collaborating with L1 technicians and leading technical projects for IT management services.
About the role
- IT Technician at ESDI performing user support and managing data flows. Collaborating in a team of 6 technicians to enhance IT services for clients in Belfort.
Responsibilities
- Diagnose, identify and resolve user requests
- Manage data flows: orders, backups, revenue, inventory
- Perform monitoring and supervision of data, servers, and store infrastructure
- Ensure traceability of actions in ticketing tools
- Handle user requests
- Participate in deployment operations
- Provide technical support to users
- Perform maintenance and operations: hardware and software
Requirements
- Diploma or degree in IT (equivalent to Bac+2 / Bac+3)
- Proven experience in an IT technician role
- Strong technical skills
- Ability to work independently
- Good listening skills
- Strong customer-service orientation
Benefits
- Meal vouchers
- Gift vouchers
- Health insurance (75% employer contribution)
- Quarterly bonuses
- 50% public transport costs covered
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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