As Workplace IT Specialist, you'll provide tech support and improve IT operations at Auror. Engage in projects that enhance productivity and security for a global team.
About the role
- Technician supporting IT clients in diagnosing and troubleshooting system problems from a distance. Engaging in equipment maintenance and user support activities.
Responsibilities
- Troubleshooting
- Diagnose IT malfunctions (hardware or software) remotely using defined procedures and internal tools (Document Management System - DMS).
- Identify the resources required to resolve incidents.
- Perform remote troubleshooting on IT or office equipment fleets (hardware, software, networks, etc.).
- Guide users or take remote control to resolve technical issues.
- Adhere to quality, security, and timing requirements defined by Interway and its clients.
- Document each intervention: creation, tracking, escalation and closure of tickets according to established procedures.
- Operational Maintenance (MCO)
- Configure workstations according to user needs and perform functionality tests.
- Carry out software updates as part of hardware upgrades or at the client’s request.
- User Support
- Provide basic training to users to promote their autonomy.
- Offer instructional support during tool onboarding to help users get comfortable with their equipment.
Requirements
- Degree or experience in IT (associate degree / Bac+2 level such as BTS/DUT in computer science or equivalent).
- Excellent communication skills; comfortable interacting with a variety of stakeholders.
- Responsive, methodical and thorough when handling technical incidents.
- Familiar with office environments, network technologies and computer hardware.
- Motivated by problem-solving and customer service.
- Proficient with remote support tools and Windows environments (servers and workstations).
- Knowledge of networking (TCP/IP, VPN, etc.).
- Basic IT security knowledge and ITIL best practices (an advantage).
Benefits
- 50% transport reimbursement
- Gift vouchers
- Quarterly bonus
- Meal vouchers
- Profit-sharing
- Complementary health insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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