About the role

As Workplace IT Specialist, you'll provide tech support and improve IT operations at Auror. Engage in projects that enhance productivity and security for a global team.

Responsibilities

Be the go-to person for on-site support, while helping our global team with remote troubleshooting.
Diagnose and resolve hardware, software, network, and SaaS application issues (think Google Workspace, Microsoft Intune, Slack, and beyond).
Administer and optimise enterprise tools like Intune, Google Workspace, and Azure/Entra ID.
Maintain our physical and virtual tech environments, from laptops and AV setups to networking and cloud systems (e.g., Google Workspace, Microsoft Intune, Slack).
Manage our hardware and software inventory, keeping everything secure, tracked, and well-documented.
Own onboarding and offboarding, ensuring every Auror starts and finishes strong with the right tools and access and that they have the best workplace IT experience.
Collaborate across teams to deliver reliable solutions that support productivity and security.
Contribute to continuous improvement projects, introducing smarter technologies and better processes.
Champion AI-driven efficiencies in IT workflows, helping the team experiment, learn, and adapt.
Keep our documentation sharp and accessible, making it easy for others to follow best practices.

3+ years of experience in an IT support, service desk, or internal tech operations role.
You love helping people and you’re known for your calm, friendly, and solution-focused approach.
Confident supporting remote and distributed teams across time zones.
Thrive and feel comfortable working in a fast pace environment.
Skilled with Microsoft Intune, Google Workspace, Microsoft Azure/Entra ID, Windows, macOS, and network management.
Strong security mindset, with an understanding of best practices for endpoint and access management.
Comfortable leading small projects or process improvements from idea to delivery.
Communicate clearly, ability to translate technical concepts into language everyone can understand.
Experience with meeting rooms and AV technologies.
Curious by nature: you love exploring new tools, learning from others, and finding better ways to do things.
Understand that great IT is about more than just systems, it’s about creating a seamless experience that empowers people to do their best work.

Employee share scheme: You’ll own part of a company making a real difference!
Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
Health Care Plan: In partnership with Nib, Auror covers 100% of the cost of your individual health insurance plan.
Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days, and up to three expert sessions paid for every year.
Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.