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About the role
- As Workplace IT Specialist, you'll provide tech support and improve IT operations at Auror. Engage in projects that enhance productivity and security for a global team.
Responsibilities
- Be the go-to person for on-site support, while helping our global team with remote troubleshooting.
- Diagnose and resolve hardware, software, network, and SaaS application issues (think Google Workspace, Microsoft Intune, Slack, and beyond).
- Administer and optimise enterprise tools like Intune, Google Workspace, and Azure/Entra ID.
- Maintain our physical and virtual tech environments, from laptops and AV setups to networking and cloud systems (e.g., Google Workspace, Microsoft Intune, Slack).
- Manage our hardware and software inventory, keeping everything secure, tracked, and well-documented.
- Own onboarding and offboarding, ensuring every Auror starts and finishes strong with the right tools and access and that they have the best workplace IT experience.
- Collaborate across teams to deliver reliable solutions that support productivity and security.
- Contribute to continuous improvement projects, introducing smarter technologies and better processes.
- Champion AI-driven efficiencies in IT workflows, helping the team experiment, learn, and adapt.
- Keep our documentation sharp and accessible, making it easy for others to follow best practices.
Requirements
- 3+ years of experience in an IT support, service desk, or internal tech operations role.
- You love helping people and you’re known for your calm, friendly, and solution-focused approach.
- Confident supporting remote and distributed teams across time zones.
- Thrive and feel comfortable working in a fast pace environment.
- Skilled with Microsoft Intune, Google Workspace, Microsoft Azure/Entra ID, Windows, macOS, and network management.
- Strong security mindset, with an understanding of best practices for endpoint and access management.
- Comfortable leading small projects or process improvements from idea to delivery.
- Communicate clearly, ability to translate technical concepts into language everyone can understand.
- Experience with meeting rooms and AV technologies.
- Curious by nature: you love exploring new tools, learning from others, and finding better ways to do things.
- Understand that great IT is about more than just systems, it’s about creating a seamless experience that empowers people to do their best work.
Benefits
- Employee share scheme: You’ll own part of a company making a real difference!
- Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
- Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
- Health Care Plan: In partnership with Nib, Auror covers 100% of the cost of your individual health insurance plan.
- Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days, and up to three expert sessions paid for every year.
- Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
- Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
- Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.
Job title
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Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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