Auror is the platform for retailers to prevent crime, reduce loss, and make stores safer.
It does this by transforming intel reported by frontline teams into intelligence - intelligence that removes offender anonymity and enables teams to safely prevent crime.

Auror

customer-success-manager

Auror is the platform for retailers to prevent crime, reduce loss, and make stores safer. It does this by transforming intel reported by frontline teams into intelligence - intelligence that removes offender anonymity and enables teams to safely prevent crime. 

• Deliver an excellent experience for our Auror user community, supporting store teams, field loss prevention, and police users
• Respond to questions via in-app chat, email, and phone, providing timely and practical support
• Maintain data quality in the Auror platform by keeping profiles, comments, and information up to date
• Work with our Engineering team to troubleshoot access or technical issues and keep users connected
• Own key processes that help our users succeed, including guiding them on platform usage and best practices
• Support the Customer Success team in driving outcomes for customers through proactive, user-focused engagement
• Keep our Help Center, chatbots, and response materials updated with the latest product releases
• Create helpful resources like best practice guides, Help Center articles, and ongoing training materials for end users
• Review platform usage to identify wins, trends, and opportunities, and share insights with both customers and the team
• Recognise and encourage Auror Champions who can help drive adoption in their stores and regions
• Work closely with the Customer Success and Retail Partnerships teams to share insights and opportunities that contribute to mutual success
• Assist with training sessions, new user setup, and general team support

Customer Success Specialist

Customer Success Specialist engaging and supporting loss prevention teams in the UK. Collaborating with retailers and police to maximize Auror platform use for crime reduction.

people-operations

• Partnering with PX teammates and leaders on initiatives across onboarding, performance, people development, DEIB, wellbeing, compensations/benefits and workplace experience.
• Supporting our UK team with employment agreements, compensation philosophy, and job level strategy.
• Acting as a trusted advisor on people relations, guiding individual contributors and leaders through complex conversations with care and professionalism.
• Ensuring compliance with local requirements (health & safety, leave, payroll reporting).
• Streamlining and administering people processes to make Auror a great place to work for everyone.
• Partnering with leaders to deeply understand hiring needs and priorities across the UK & Europe.
• Leading proactive, innovative sourcing and recruitment to attract outstanding talent at all levels.
• Designing engaging candidate experiences that reflect Auror’s culture of high care and high performance.
• Building diverse and inclusive talent pipelines, supporting internal mobility, and enabling growth for existing team members.
• Driving Auror’s employer brand and talent community presence in the UK.
• Owning and continuously improving selection processes, assessments, and recruitment technologies.
• Coaching and upskilling leaders on interviewing tactics and decision-making.

People Experience & Talent Partner – 13 Months Fixed Term Contract

Talent & PX Partner shaping the entire journey from candidate to thriving team member at Auror. Collaborating with leaders to enhance both talent acquisition and people experience initiatives.

product-marketing

• As Director of Product Marketing, you’ll lead the strategy, storytelling, and go-to-market execution for our products — ensuring every product, feature, and message connects our mission to measurable impact.
• You’ll own positioning, product storytelling, and competitive intelligence across our product suite and Connected Ecosystem.
• You’ll guide how we take new innovations to market, equip our teams to sell with confidence, and ensure our customers and partners clearly understand the value of being part of the Auror network.
• This role sits at the intersection of Product, Sales, and Marketing, connecting insights to outcomes and strategy to revenue.

Director of Product Marketing

Director of Product Marketing at Auror leading strategy, storytelling, and market execution. Shaping product narrative and guiding cross-functional teams for impactful product launches.

full-stack-engineer

• We are hiring at two senior levels: Staff and Principal Software Engineer. During the process, we’ll assess with you where your experience and impact best align.
• Staff Engineer (IC4): At this level, you are a strong individual contributor who tackles complex technical challenges directly through the code you write. You'll act as a key technical leader and decision maker within your team, guiding and mentoring engineers to help them grow and succeed. Your expertise will be crucial in shaping the technical direction for your team and, on occasion, contributing to broader strategic initiatives that deliver significant business outcomes and raise the engineering bar across Auror.
• Principal Engineer (IC5): Building on the foundation of a Staff Engineer, you are a key driver of technical and strategic direction across the organization. You will bring clarity to Auror's most complex and ambiguous challenges, and your expertise will be essential in navigating high-stakes initiatives where you are accountable for directing the delivery of critical outcomes. You'll serve as a trusted thought leader and mentor, elevating the technical bar and empowering our engineering teams to navigate complexity and scale effectively, working closely with engineering leadership.

Staff/Principal Software Engineer

Staff/Principal Software Engineer developing software solutions to combat theft in retail. Join Auror's dynamic engineering team and leverage technology for social good.

product-designer

• Get under the skin of our users, their jobs, and the world they operate in. Know our competitors like the back of your hand. Turn research and data into sharp, actionable insights that drive design decisions.
• Stay curious and ahead of the curve, spotting trends, testing ideas, and influencing product strategy. Design with intent and ethics, always mindful of how our work impacts people and communities.
• Sketch fast, test early, and learn quickly. Use lo-fi methods to validate ideas, then turn the best ones into stunning, high-fidelity designs and prototypes that bring clarity and excitement.
• Work hand-in-hand with product managers, engineers, and others to make ideas real. Share progress, champion design thinking, and show how great design elevates every part of Auror.
• Help evolve our design systems and processes. Document decisions, mentor others, and leave the design org stronger than you found it.

Senior Product Designer

Senior Product Designer for Auror designing innovative solutions that utilize AI for retail safety. Collaborating with cross-functional teams to enhance user experiences in a fast-paced environment.

Auror is the platform for retailers to prevent crime, reduce loss, and make stores safer. It does this by transforming intel reported by frontline teams into intelligence - intelligence that removes offender anonymity and enables teams to safely prevent crime.

Auror

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