Customer Support for Internet Operators assisting users by phone and resolving basic technical issues. Hybrid role with initial training in Barcelona.
About the role
- IT Support Specialist providing day-to-day technical support at Focused Energy in Berlin. Ensuring smooth onboarding, maintaining internal systems, and resolving IT issues in a customer-focused manner.
Responsibilities
- Serve as the first point of contact for IT issues via Slack, email, or ticketing system.
- Troubleshoot hardware, software, and network issues (Mac/Windows, printers, Wi-Fi, VPN, etc.).
- Provide timely resolution or escalate issues as needed.
- Assist employees with productivity tools (Microsoft 365).
- Prepare and configure laptops, headsets, and other equipment for new hires.
- Conduct IT onboarding sessions for new employees.
- Manage account provisioning and deprovisioning across systems and tools.
- Ensure proper collection and reset of devices during offboarding.
- Maintain accurate inventory of laptops, peripherals, and accessories.
- Track equipment assignment and returns.
- Perform routine maintenance and updates on devices.
- Support user access requests and permission changes.
- Assist with identity management tools (Azure AD).
- Support endpoint management (Intune).
- Document troubleshooting steps and create internal knowledge base articles.
- Identify recurring issues and propose improvements.
- Support small IT projects as needed (office setup, network upgrades, security enhancements).
Requirements
- 1–3 years of experience in IT support, helpdesk, or similar role.
- Strong understanding of macOS and/or Windows environments.
- Basic knowledge of networks, VPN, and common productivity tools.
- Excellent communication and customer service skills.
- Ability to troubleshoot independently and manage multiple priorities.
- Fluent in English and German.
- Nice-to-Have: Experience with Microsoft 365 administration.
- Familiarity with MDM tools such as Jamf, Intune, or Kandji.
- Basic scripting knowledge (Bash, PowerShell, Python).
- Experience supporting hybrid or multi-office environments.
- Interest in IT security or system administration as a growth path.
- Strong communication skills in both English and German
Benefits
- Innovative Technology & Mission: Be part of a cutting-edge company working on groundbreaking research in clean energy and scientific discovery.
- Career Development: We invest in our people. This is an opportunity to join an early, growing company at the forefront of new technology, where you’ll have the opportunity to develop and grow your career.
- Collaborative Culture: Work with great people in a dynamic, international environment with top-tier scientists, engineers and professionals passionate about solving global challenges.
- Ownership: Take ownership from day 1 and drive impact by making decisions, solving challenges and shaping the future of our company.
- Your Success is our Success: We offer a competitive salary and company ownership in the form of stock options, giving you a direct stake in our success and ownership in what we build together.
- Vacation Days: We support your work-life-balance by granting you 30 days of vacation per year.
- Flexibility: We believe work should adapt to your life—not the other way around. That’s why we offer a hybrid setup, giving you the freedom to work from our office while also enjoying the flexibility to work from home when it suits you.
- Snacks and Drinks: Our office fridges are never empty. Enjoy our healthy snacks and drinks. Our Darmstadt office even offers a subsidized canteen with delicious lunch options daily.
- Retirement Plan: If you decide for a private pension plan, we will finance 15% on top of your monthly contributions.
- Equipment: Choose between a state-of-the-art Windows or Apple Laptop. In addition, you will receive a keyboard, mouse and headset so you are fully equipped from day 1.
- Events: We organize regular events to foster team bonding, encourage collaboration, and build a strong, supportive company culture. Connect with colleagues across departments, share ideas, and have fun together, both in and outside of the workplace.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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