As Workplace IT Specialist, you'll provide tech support and improve IT operations at Auror. Engage in projects that enhance productivity and security for a global team.
About the role
- Servicedesk Team Worker providing IT support including problem analysis and ticket handling at Axians Germany. Involves customer assistance and collaboration in IT projects.
Responsibilities
- Receive and handle faults, service requests and incidents via phone, email and the ticketing system
- Perform first-level analysis and classification of IT issues and document them in the ticketing system
- Resolve standard requests and escalate more complex issues to 2nd- or 3rd-level support
- Install, configure and maintain hardware and software components (e.g., PCs, laptops, printers, mobile devices)
- Support end users in using IT systems and applications (e.g., MS Office, ERP systems)
- Maintain the knowledge base and create user documentation
- Participate in IT projects and rollouts
Requirements
- Completed IT vocational training (e.g., IT specialist for system integration) or equivalent qualification
- At least initial experience in IT support or helpdesk
- Good knowledge of Windows operating systems, Microsoft Office and common IT services
- Basic knowledge of network technologies as well as ticketing and monitoring systems
- Microsoft 365 (M365) knowledge desirable
- Strong service and customer orientation, good communication skills and team spirit
- Structured and solution-oriented working style
- Good German and English skills
Benefits
- Participation in the company stock program, including contributions toward free shares and support for company pension schemes
- Flexible working models (e.g., part-time, flexitime) and the option to work remotely
- Access to an external employee assistance platform for all life situations (e.g., advice on caring for dependent relatives, childcare services, support with personal or professional issues, ...)
- Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing
- Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career path, and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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