Permit Administration Technician at BC Energy Regulator managing land act tenures and forestry licenses. Involves drafting agreements, conducting analysis, and maintaining data integrity.
About the role
- IT Support Manager responsible for Confluent's US IT support and technical operations. Managing ticket queues and ensuring high-quality user support across the organization.
Responsibilities
- Shared accountability for roadmaps, performance, and availability of the IT Support team
- Be the face of IT support to our local Confluent team, including our executives at our HQ.
- Provide mentorship, coaching, and professional development to a team of direct reports
- Serves as a contributor to the company in collaboration with the leadership team for purchase, tracking, integration, testing, operation, and disposition of all changes to company-wide technology owned by the IT team
- Translate highly complex IT concepts in ways that a variety of audiences can understand; influence senior leadership to adopt new ideas, products, and/or approaches.
- General administration and familiarity with GSuite, Zoom, Slack, Atlassian, and Okta.
- Consult senior-level stakeholders across the entire organization to identify business and technology needs and optimize the use of information technology.
- Proactively identifies opportunities, conducts analyses, needs assessments, cost/benefit assessments, and brokers other IT services.
- Foster strategic relationships between internal IT resources and external entities (vendors, partners, etc.)
- Ensure smooth delivery and operation of IT services by monitoring system performance.
- Develop dashboard, reports, and KPIs for performance & productivity reporting for systems and personnel.
- Ensure our Service Level Agreements (SLA) and escalations are appropriately addressed.
- Develop and implement strategies to manage, measure, and improve services, tools, and overall support.
- Help define and be part of our AI strategy, including support, user education, and experience.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field; equivalent experience considered.
- 5+ years of progressive IT support experience, including at least 2 years in a supervisory, lead, or management role.
- Technical expertise in computer systems, networks, hardware, software, and standard business applications.
- Proven ability to balance leadership duties with personal technical workload.
- Experience managing IT asset lifecycles, onboarding/offboarding processes, and support-related audits.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Strong leadership, communication, and interpersonal abilities with a customer service focus.
- Experience with ITSM tools and knowledge of ITIL best practices preferred.
- Experience with AI for end-user support is a plus.
Benefits
- Offers Equity
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Information Systems Support Specialist providing technical support leveraging SaaS applications at HHS. Focused on troubleshooting and delivering exceptional customer service in a hybrid work environment.
Technical Helpdesk Analyst providing first - line IT support for Space NK in the West London Distribution Centre. Responsible for resolving technical issues and assisting end users with applications and network services.
Enterprise Architect defining end - to - end architecture for supply chain planning and fulfillment at Kimberly - Clark. Focusing on technology transformations within complex supply chain environments.
Senior Audit Manager managing complex audit engagements at USAA. Leading audit teams and ensuring compliance with financial regulations in a hybrid work environment.
Enterprise Architect aligning client IT infrastructures with business goals at Amentum. Providing solutions for Critical National Infrastructure, National Security, Defence, and Nuclear market sectors.
Senior Helpdesk Engineer focusing on IT support and user access in a hybrid work environment. Collaborating with IT professionals to ensure employee success at Tanium.
IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
IT Specialist providing technical support for users at Tecnológico de Monterrey. Ensuring timely resolution of hardware and software issues in a dynamic educational environment.
IT Engineer managing internal systems and workflows to support employees at Float. You'll ensure operational reliability while building automations and improving processes.