Client Success Manager driving client satisfaction and solution adoption for fintech solutions. Collaborating with teams to achieve business goals and minimizing churn risk across client relationships.
About the role
- Customer Success Analyst managing client relationships for Gradus Tech. Implementing software solutions and ensuring client engagement to enhance productivity.
Responsibilities
- Gerir uma determinada carteira de clientes, com foco no sucesso do cliente e retenção
- Implementar os softwares vendidos, acompanhar a aplicabilidade das ferramentas e garantir a manutenção e perpetuação dos produtos e processos nos clientes
- Alimentar indicadores e acompanhá-los, de forma a traçar e implementar planos de ação evitando *churn* dos clientes
- Conduzir treinamentos para usuários da plataforma
- Gerir *stakeholders* internos e externos para garantir o sucesso dos relacionamentos comerciais
- Intermediar as demandas de nossos clientes junto à equipe de produtos da Gradus Tech, auxiliando na melhoria contínua de nossos sistemas e soluções
- Efetuar contatos proativos junto aos clientes da carteira gerenciada de forma a propor melhorias no processo e fomentar o engajamento no uso das plataformas
Requirements
- Ensino superior completo
- Experiência em empresas de soluções digitais
- Experiência com gestão de clientes (experiência com CRM é um diferencial)
- Domínio do Pacote Office, com Excel avançado e Power BI
- Visão analítica e dinamismo
- Excelente comunicação escrita e oral
- Inglês e espanhol intermediário
- Domínio de conceitos orçamentários é um diferencial
Benefits
- Meritocracia e Remuneração competitiva: Salário, PLR, Convênio médico e odontológico, TotalPass e VR
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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