Family Partner joining Children's After School Program supporting youth with therapeutic needs. Responsibilities include supervision, documentation, and support for families in their communities.
About the role
- Customer Education Specialist designing and delivering high-quality learning experiences for Gorgias' ecosystem. Focused on the Gorgias Partner Academy and involving webinars, videos, and community engagement.
Responsibilities
- Design, build, and maintain structured, modular learning experiences.
- Apply strong instructional design principles to create thoughtful, outcome-driven learning.
- Ensure learning content is efficient to maintain and scale.
- Contribute to multiple education surfaces, including academies, webinars, videos, and community content.
- Act as a key contributor and owner for the Partner Academy.
- Build learning paths tailored to partner needs.
- Design content for AI retrieval and reuse, refining content structure.
Requirements
- 3–5+ years of experience in customer education, enablement, instructional design, or a related role in B2B SaaS.
- Enjoy becoming a product power user and are comfortable spending time inside tools.
- Experience testing workflows, validating behaviors, and exploring edge cases.
- Naturally curious and analytical, with a strong instinct for asking the right questions.
- Can translate complex, technical product behavior into clear learning experiences.
- Understand the e-commerce ecosystem or have experience supporting SaaS tools used by operational teams.
- Strong instructional design mindset, with a focus on modular and reusable learning.
- Excited about designing education for an AI-first world.
Benefits
- Diversity & Inclusion commitment
- Accommodations for application or interview process
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