Assistenz zur Unterstützung der Bereichsleitung bei organisatorischen und administrativen Aufgaben. Planung von Terminen und Geschäftsreisen sowie Durchführung von Projekten im Bereich Packaging.
About the role
- Customer Support Agent providing assistance for AI-driven e-commerce solutions at Gorgias. Responsible for client inquiries and setup guidance in a hybrid work environment.
Responsibilities
- Help clients with questions on product usage and troubleshoot issues
- Assist in client setup, fine-tuning, and troubleshooting of AI Agent
- Understand customer goals through data and feedback analysis
Requirements
- At least 2 years of previous experience in B2B customer support
- Fluent in both oral and written English
- Fast learner with ability to manage several support tickets
- Comfortable with video calls
- E-commerce knowledge is a big plus
- Understanding of LLMs and writing clear prompts
- Working with APIs or in SaaS industry is a plus
- Passion for technology and exceptional support
Benefits
- Premium AI tools access
- Annual learning and development budget
- Inclusive work environment
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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