Technical Solutions Consultant at HPE, resolving hardware and software issues for customers. Focused on delivering effective solutions and improving customer experiences remotely and on - site.
About the role
- Solutions Consultant guiding enterprise clients through technical challenges at Gorgias. Collaborating with sales, product, and engineering teams to implement innovative solutions with conversational commerce.
Responsibilities
- Collaborate with sales to understand customer pain points, current processes, and desired outcomes.
- Showcase our solutions through tailored demos and presentations that align with client needs.
- Configure and optimize workflows within our platform to demonstrate real-world use cases.
- Assist customers with API integrations, Webhooks, and basic Python scripting to enhance automation.
- Execute proof-of-concept initiatives to validate our platform’s fit for enterprise clients.
- Assist in crafting compelling responses to customer requests for information.
- Guide enterprise customers on leveraging our solutions to maximize efficiency and ROI.
- Educate sales and customer success teams on best-in-class demonstrations and sales methodologies.
Requirements
- 2+ years of experience in sales engineering, pre-sales consulting, or a related technical sales role in a SaaS or tech environment.
- Experience working with APIs and Webhooks.
- Strong presentation and communication skills, with the ability to engage C-Level executives.
- Deep understanding of helpdesk/ticketing systems and customer support processes.
- Background in value-based selling methodologies.
- Nice-to-Have: Experience in the e-commerce sector.
- Ability to automate business processes and understand complex technical architectures.
- A passion for scaling sales processes and driving customer-centric solutions.
Benefits
- Check the public salary and equity calculator to get the numbers tailored to your level and location.
- Our calculator maintains fairness and pay equity within the organization, and you can find more info on how we calculate salaries here.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Technical owner for BESS subsystems at AES, leading systems engineering from requirements to deployment. Collaborating on complex projects to ensure safe and reliable operations.
Solutions Engineer (Pre - Sales) driving pre - sales process and customer outcomes for AI - powered privacy governance platform across enterprise sectors.
Junior Technical Solutions Engineer working with Linkster's Influencer Performance Cloud. Collaborating with teams to handle technical challenges and support Customer Success.
Senior Client Solutions Engineer at AHEAD. Assisting in technical presentations and design, collaborating with Client Directors for cohesive account strategy.
Solutions Architecture Advisor designing robust and sustainable solution architectures for business objectives. Collaborating with business sectors and IT teams to define architectural strategies.
Solution Architect role at OGD ICT - diensten in the Netherlands. Delivering IT solutions focused on modern workplaces and service management.
Design and lead end - to - end SAP Order - to - Cash solutions for complex business transformations. Act as a trusted advisor translating business strategies into scalable SAP architectures.
Cloud Solution Architect designing AI business solutions for clients at Avanade. Collaborating with clients to create scalable AI solutions with measurable business value.
Solution Architect specializing in Integration, shaping ideas and solutions for significant organisations with Datacom in New Zealand.