Learning & Development Manager developing and implementing training programs for insurance operations teams. Collaborating with stakeholders to enhance performance and operational excellence.
About the role
- Learning & Development Training Specialist at Good Energy delivering training and managing LMS across a hybrid workforce. Collaborating with teams to enhance skills and compliance.
Responsibilities
- Deliver engaging workshops and training sessions, independently and as a co-facilitator, across leadership, sales, and onboarding programmes
- Own key elements of the LMS, including developing the skills function, maintaining learning content, monitoring mandatory training compliance, and supporting system improvements
- Manage and centralise certifications for technical and field-based teams, ensuring records are accurate, accessible, and audit-ready
- Support colleagues with development allowance requests, helping them identify suitable learning opportunities and tracking development activity
- Partner with stakeholders across the business to understand learning needs and deliver a high-quality L&D service aligned to business priorities
- Contribute to L&D projects such as content creation, updating learning pathways, and improving processes
- Provide day-to-day administrative support to the L&D team, keeping systems, records, and processes accurate and up to date
Requirements
- Experience in delivering training, confident in facilitating sessions online and in person, with the ability to adapt your approach to different learning styles
- Experience using an LMS (we use a system called HowNow) and strong Microsoft Office skills
- Experience in L&D, including supporting learning programmes, skills frameworks or content creation
- Some understanding of skills matrices or skills-based approaches to learning
- Confident working in fast-paced environments
- Strong communication and stakeholder management skills - able to build trust, encourage engagement and collaborate effectively across teams
- Highly organised and proactive, with excellent attention to detail and the ability to manage varied tasks and priorities
- A genuine interest in learning, development and creating inclusive experiences that support a diverse workforce
Benefits
- Great allowances for hybrid working: £500 work from home allowance
- £500 travel allowance
- £500 annual development allowance
- 8% annual bonus
- Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays
- Option to buy additional leave
- Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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