Designs and delivers onboarding, product, and sales training for merchant-facing teams.
Measures training impact, assesses participants, and partners with management to build sales capabilities.
Responsibilities
Develop and deliver internal training programs focused on onboarding new employees, product training, and the sales process.
Design programs or content and select appropriate delivery methods (classroom, webcast, e-learning, etc.) to deliver training.
Develop and monitor metrics to evaluate training effectiveness and contribute to talent development in the commercial/sales area.
Analyze and develop training solutions according to instructional design theory and adapt programs based on individual client needs.
Assess participants against defined criteria, document feedback, and partner with management to support the development of sales organizations.
Requirements
A degree in a related field from an accredited university is required; however, relevant experience may be considered in lieu of a degree.
Generally, at least four (4) years of relevant professional experience in sales training OR a combination of sales and sales training experience, preferably in merchant/merchant sales.
Bilingual (French and English).
1–2 years of relevant experience — professional experience in sales training OR a mix of sales and sales training, preferably in merchant sales.
Knowledge of merchant-facing business environments for companies that sell directly to consumers and for those that serve other businesses.
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