Business Development Manager driving marketplace growth through partnerships and strategies. Requires strong Japanese and English skills with a focus on project management.
About the role
- Contract Lifecycle Manager at NTT DATA overseeing contract operations and team management. Driving efficiency and compliance within the Contract Lifecycle team while reporting on performance.
Responsibilities
- Provides assignments/workload to the contracts lifecycle team which include goals and the process by which to meet those goals.
- Ensures thorough records of all signed contracts, even after a contract is seen through to execution, is essential for the efficiency and compliance of the company.
- Ensures contracts lifecycle team is aware of efficient record management which serves to mitigates risk by serving as an audit trail and evidence that is easily accessible.
- Ensures that contracts lifecycle team is equipped to meet Service Level Agreements (SLAs) and team driven objectives.
- Ensures team is trained on all processes and platform and advises on new ways of working.
- Interacts with managers or peers from other functional areas to gain cooperation.
- Guides contracts lifecycle team on overall project deliverables.
- Supports contracts lifecycle team on improvements to standard way of working.
- Responsible for operational management of the contract lifecycle team.
- Ensures that established standard ways of working for contracts lifecycle activities are being followed.
- Deals with unresolved queries, ensuring progress and solutions are communicated efficiently and escalates more complex queries for resolution.
- Maintains contract data quality within the contract lifecycle team.
- Ensures that all relevant stakeholders and employees are informed of the procedural requirements for processing transactions.
- Prepares monthly reports considering the established KPIs for contracts lifecycle management team.
- Ensures proper control checks are adhered to, so that errors are minimized/ eliminated.
- Reports any non-compliance issues to the senior management and recommends precautionary measures.
- Oversees and assists the month-end closing processes and various financial and operational audits.
Requirements
- Seasoned knowledge of performance metrics and reporting.
- Seasoned understanding of contract lifecycle from an IT industry perspective.
- Seasoned Microsoft Office, especially MS Excel.
- Critical thinker with excellent problem-solving skills.
- Good team player and a self-starter.
- Good time management skills with the ability to work under pressure.
- Excellent interpersonal and communication skills.
- Good ability to negotiate with stakeholders.
- Bachelor’s degree or equivalent in a relevant field such as Business Administration.
- Relevant ITIL certification is desirable.
- Solid demonstrable relevant work experience gained in a similar role within a global matrixed organization.
- Solid experience in Contract Lifecycle Management.
- Moderate level of team management / leadership experience.
- Seasoned experience in the end-to-end management of a Contract Lifecyle Management solution, including the implementation and ongoing support of the system.
- Seasoned experience managing partner relationships from an IT Operations perspective.
- Seasoned experience managing KPI’s and working with Data Analytics teams to provide operational data for partners/customers.
Benefits
- medical
- dental
- vision
- life insurance
- supplemental life insurance
- spouse and child life insurance
- STD
- LTD
- Flex Spending Accounts
- Company's 401(k) retirement plan
Job title
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