Customer Service Advisor managing technical queries for Polestar customers through various channels. Responsible for service quality and meeting customer satisfaction objectives.
About the role
- Customer Experience Billing Specialist addressing billing needs for customers at GlassesUSA.com. Responding to queries, diagnosing issues, and ensuring exceptional customer support.
Responsibilities
- Responding to customer queries in a timely and accurate way via email.
- Diagnosing customer billing issues or requests, solving problems, and helping with queries about their order.
- Complete tickets based on priority and SLA protocols.
Requirements
- Experience in customer service/support/sales or a similar role via live chat/email is a plus.
- Familiarity with our industry is a plus.
- Experience using help desk software is a plus.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities are a must.
- Patience when handling tough cases.
- Great with numbers and have an analytical mindset.
- Passion for delivering outstanding customer experience.
- Willingness to actively contribute to and lead improvement initiatives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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