Business Relationship Support Specialist managing a complex portfolio of customers and ensuring compliance with finance policies. Collaborating with various teams to facilitate customer onboarding and process improvements.
About the role
- Customer Care Representative managing sales orders and communications while providing customer support for a global leader in flavors and fragrances.
Responsibilities
- Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines.
- Provide support for assigned customers and affiliates to meet order requirements.
- Day to day communication with customers, operations and sales.
- Interpret and analyse client schedules and prioritise orders.
- Resolve issues and handle customer complaints internally and externally.
- Confirm pricing, inventory availability and provide ship date information.
- Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant.
- Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns.
- Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations.
- Coordinate with planning on information relating to demand planning and stock positions.
- Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.
- Provide coverage and support accounts for other team members as necessary.
- Properly identify the right communication method based on the sense of urgency and issue.
- Knows how to diffuse a difficult situation and get resolution with the customers.
- Identify opportunities for improvements in customer care.
Requirements
- Bachelor´s degree.
- 2 or more years of experience.
- Communication Skills.
- Experience in Customer Relationship Management.
- Basic Knowledge of SAP or Order Entry Systems.
- Basic Inventory Management knowledge.
- Microsoft Office Expertise.
- Basic Negotiation Skills.
- Understanding of Incoterms and Shipping Terminology.
- Language Skills: Advanced English.
Benefits
- Annual bonus and PTU.
- Excellent medical insurance plan.
- Excellent Savings Plan.
- Gym pass benefits.
- Career Development Opportunities with access to many virtual learning sessions.
- International working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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