Support Specialist for Tender Management at Sartorius, responsible for managing tender documentation and client relations. Must be fluent in French and English with several years of related experience.
About the role
- Customer Care Representative managing sales orders and communications while providing customer support for a global leader in flavors and fragrances.
Responsibilities
- Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines.
- Provide support for assigned customers and affiliates to meet order requirements.
- Day to day communication with customers, operations and sales.
- Interpret and analyse client schedules and prioritise orders.
- Resolve issues and handle customer complaints internally and externally.
- Confirm pricing, inventory availability and provide ship date information.
- Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant.
- Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns.
- Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations.
- Coordinate with planning on information relating to demand planning and stock positions.
- Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.
- Provide coverage and support accounts for other team members as necessary.
- Properly identify the right communication method based on the sense of urgency and issue.
- Knows how to diffuse a difficult situation and get resolution with the customers.
- Identify opportunities for improvements in customer care.
Requirements
- Bachelor´s degree.
- 2 or more years of experience.
- Communication Skills.
- Experience in Customer Relationship Management.
- Basic Knowledge of SAP or Order Entry Systems.
- Basic Inventory Management knowledge.
- Microsoft Office Expertise.
- Basic Negotiation Skills.
- Understanding of Incoterms and Shipping Terminology.
- Language Skills: Advanced English.
Benefits
- Annual bonus and PTU.
- Excellent medical insurance plan.
- Excellent Savings Plan.
- Gym pass benefits.
- Career Development Opportunities with access to many virtual learning sessions.
- International working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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