IT Support Engineer maintaining Wi - Fi networks and managing endpoints at a fast - growth dental AI startup. Collaborating with engineering teams to scale IT systems effectively.
About the role
- IT Support Engineer providing IT support to employees across the UK and Ireland. Collaborating with teams to enhance IT infrastructure and incident management.
Responsibilities
- Provide day-to-day IT support to employees across the UK and Ireland.
- Maintain endpoints, manage incidents and requests.
- Contribute to projects that improve our IT estate.
- Respond to and resolve technical incidents and service requests via the IT service desk.
- Install, configure and maintain laptops, desktops and peripherals.
- Provision and deprovision user accounts.
- Assist with basic network troubleshooting, Wi‑Fi support and liaison with vendors.
- Follow security policies and procedures, apply patches and updates.
- Maintain clear technical documentation and contribute to the internal knowledge base.
Requirements
- Experience with ticketing systems and remote support tools.
- Good understanding of basic networking concepts.
- Strong customer service skills with the ability to explain technical issues clearly to non-technical colleagues.
- Organised, proactive and able to work independently as well as part of a team.
Benefits
- Hybrid working – Flexible arrangements to support work/life balance.
- Comprehensive training & development – Access to technical and professional learning pathways.
- Career progression – Clear opportunities to grow within IT and across the business.
- Inclusive culture – A supportive environment that values diversity and different perspectives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Support I managing installation and maintenance of PC workstations at United Health Services. Performing troubleshooting and ensuring timely resolution of work orders.
IT Support Engineer responsible for managing user support tickets and resolving incidents efficiently. Collaborating with Systems Engineers and maintaining IT functionality primarily in a hybrid work environment.
Help Desk Support Technician providing tier II support in a hybrid role for BCS365 clients. Handling technical issues, troubleshooting, and delivering IT support in Rockland, MA.
2nd / 3rd Line IT Support Engineer supporting UK clients in a fast - paced MSP environment. Resolving technical issues and assisting junior engineers in an office - based role in Cape Town.
Software Technical Analyst responsible for supporting wealth and asset management applications in a hybrid work setup with a focus on client - oriented solutions.
Senior Technical Support Engineer providing assistance for Mitel’s portfolio, including Contact Center. Resolving complex issues and supporting global partners while maintaining ISO20000 standards and ITIL best practices.
Technicien support N1 et N2 dans une entreprise aidant à la transformation digitale. Assurant le support utilisateurs sur site et prenant en charge les demandes via GLPI.
Lead Support Analyst ensuring IT equipment reliability and user support at Constellium. Collaborating with stakeholders and managing technical infrastructures for optimal operations.
Support Engineer for Blue Yonder TMS in a leading AI - driven supply chain solutions company. Responsible for customer engagements, product support, and satisfaction in a global team.