VP of Customer Success at Amperity driving customer satisfaction and retention through a high - performing team. Leading customer onboarding and success while collaborating cross - functionally with key stakeholders.
About the role
- CRM Analyst managing client promotional actions and reports at GhFly. Collaborating on CRM strategy and building client relationships through campaigns.
Responsibilities
- Develop the client's promotional campaign calendar;
- Create briefings for promotional assets;
- Build customer relationship journeys (engagement cadences);
- Define target audiences for campaigns;
- Lead the CRM track during routine client meetings;
- Produce the monthly report and present results.
Requirements
- Experience with CRM tools, primarily Salesforce;
- Experience with Google Analytics (data consumption/usage);
- Proficient with Google Workspace tools, especially Sheets and Slides;
- SQL knowledge is desirable;
- Experience with Wake and Insider is a plus;
Benefits
- Meal and/or food allowance loaded on a Ticket Flex card (no payroll deduction);
- Transportation voucher or mobility allowance (no payroll deduction);
- Wellhub (Gympass) to support physical and mental health and well-being;
- MetLife life insurance;
- Doutor Pet (discounts on pet health plans);
- Beetools (exclusive discounts on language courses);
- Partnerships with educational institutions for undergraduate, postgraduate and MBA programs;
- Creditas (salary advance, special loan conditions and purchases at Creditas Store without impacting your credit card limit);
- Pharmacy agreement with Bracov, valid at major pharmacy chains in Brazil;
- Access to SESC, offering benefits in education, well-being, tourism, culture and more.
- Health and dental plans with multiple options to suit your needs:
- SulAmérica - Health and Dental (national, monthly contribution and no copayment);
- Paraná Clínicas - Health (regional, monthly contribution and no copayment);
- Dental Uni - Dental (national, monthly contribution and no copayment);
- Inclusive and extended parental leave – 6 months for mothers and 20 days for fathers, including adoptive parents, trans women, trans men and same-sex couples;
- Pet leave – in case of adoption, you receive a day off to enjoy your new companion;
- Pilot Hunter – our referral program that rewards you when a candidate you recommend is hired.
- Our work model: Flex-Ability
- Hybrid model for employees in Curitiba and São Paulo — office attendance 3x per week;
- Birthday day off – one day off in your birthday month to enjoy as you wish;
- Anniversary day off – one day off to celebrate your work anniversary as you prefer;
- Reset day – flexibility to use hours from your time bank in a planned way;
- Flexible work time – ability to start work between 8:00 and 10:00 and finish between 17:00 and 19:00, depending on team dynamics, client demands and alignment with leadership;
- Work-from-anywhere weeks – ability to work from anywhere in the world for up to 4 non-consecutive weeks per year (subject to seniority).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Success Manager at Tanium supporting customers in Tokyo's hybrid work environment. Ensuring successful outcomes and driving value from the Tanium platform with key clients.
As a CRM Consultant, analyze business processes and develop solutions using Microsoft technologies. Participate in project teams and discuss architectures with experienced professionals and students.
Customer Success Manager at DeepL focusing on client success and product adoption of AI solutions. Collaborating with teams to foster trust and long - term partnerships with customers.
CRM Intern at Valentino aiding in client database management and supporting boutique teams. Focusing on data extraction and performance dashboard creation to enhance client outreach and engagement.
Senior Customer Success Specialist at ACA developing relationships with ComplianceAlpha clients. Providing regulatory and financial market expertise ensuring client satisfaction and project support.
Customer Success Specialist engaging with ACA software clients to maximize product utilization. Resolving issues and fostering strong client relationships through proactive support and feedback.
Customer Success Advisor supporting account management and driving new opportunities in VodafoneThree Business customer base. Managing inbound and outbound calls for customer needs and NPS improvement.
Customer Engagement Consultant providing exceptional service and support for Zurich's direct life products in Australia. Handling customer inquiries and enhancing the customer experience through efficient advice delivery.
Client Experience Specialist providing exceptional operational support for Fidelity's critical clients. Bilingual position requiring expertise in mutual funds and customer relations.