Hybrid CRM Analyst

at GhFly

• Job title: CRM Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: SQL
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• CRM Analyst managing client promotional actions and reports at GhFly. Collaborating on CRM strategy and building client relationships through campaigns.

Responsibilities

• Develop the client's promotional campaign calendar;
• Create briefings for promotional assets;
• Build customer relationship journeys (engagement cadences);
• Define target audiences for campaigns;
• Lead the CRM track during routine client meetings;
• Produce the monthly report and present results.

Requirements

• Experience with CRM tools, primarily Salesforce;
• Experience with Google Analytics (data consumption/usage);
• Proficient with Google Workspace tools, especially Sheets and Slides;
• SQL knowledge is desirable;
• Experience with Wake and Insider is a plus;

Benefits

• Meal and/or food allowance loaded on a Ticket Flex card (no payroll deduction);
• Transportation voucher or mobility allowance (no payroll deduction);
• Wellhub (Gympass) to support physical and mental health and well-being;
• MetLife life insurance;
• Doutor Pet (discounts on pet health plans);
• Beetools (exclusive discounts on language courses);
• Partnerships with educational institutions for undergraduate, postgraduate and MBA programs;
• Creditas (salary advance, special loan conditions and purchases at Creditas Store without impacting your credit card limit);
• Pharmacy agreement with Bracov, valid at major pharmacy chains in Brazil;
• Access to SESC, offering benefits in education, well-being, tourism, culture and more.
• Health and dental plans with multiple options to suit your needs:
• SulAmérica - Health and Dental (national, monthly contribution and no copayment);
• Paraná Clínicas - Health (regional, monthly contribution and no copayment);
• Dental Uni - Dental (national, monthly contribution and no copayment);
• Inclusive and extended parental leave – 6 months for mothers and 20 days for fathers, including adoptive parents, trans women, trans men and same-sex couples;
• Pet leave – in case of adoption, you receive a day off to enjoy your new companion;
• Pilot Hunter – our referral program that rewards you when a candidate you recommend is hired.
• Our work model: Flex-Ability
• Hybrid model for employees in Curitiba and São Paulo — office attendance 3x per week;
• Birthday day off – one day off in your birthday month to enjoy as you wish;
• Anniversary day off – one day off to celebrate your work anniversary as you prefer;
• Reset day – flexibility to use hours from your time bank in a planned way;
• Flexible work time – ability to start work between 8:00 and 10:00 and finish between 17:00 and 19:00, depending on team dynamics, client demands and alignment with leadership;
• Work-from-anywhere weeks – ability to work from anywhere in the world for up to 4 non-consecutive weeks per year (subject to seniority).