Head of Customer Success overseeing US Enterprise clients at Interact, improving customer engagement and success metrics.
About the role
- Customer Success Manager driving customer satisfaction and growth through collaboration at Signal AI. Managing enterprise accounts and ensuring clients achieve value from their platform.
Responsibilities
- Drive adoption of Signal AI by understanding customer goals and aligning our solutions to their strategic priorities.
- Build and execute client plans, monitor progress, and address risks proactively.
- Contribute to commercial targets through renewals, upsells, and identification of new growth opportunities.
- Partner with Client Services, Sales, Implementation, and Product to deliver a smooth onboarding experience and consistent customer lifecycle.
- Ensure customer configurations and workflows are aligned with Signal AI best practices and capabilities.
- Deliver ongoing value through regular engagement, insights, and advisory.
- Prioritize accounts based on risk, opportunity, and strategic importance, and execute renewal and expansion motions accordingly.
- Track and interpret adoption trends to guide customer conversations.
- Share industry knowledge and best practices internally to strengthen cross-functional understanding.
- Anticipate customer needs and collaborate closely with Customer Support to resolve challenges quickly.
- Contribute to Customer Success team goals and overall company growth initiatives.
Requirements
- Experience in enterprise B2B Customer Success, working with complex client environments and senior stakeholders.
- Proven success against revenue targets, including renewals and expansion, with ownership of end-to-end account management.
- Data-driven approach to customer engagement and success planning.
- Experience in subscription-based or SaaS business models (preferred).
- Strong problem-solving skills and comfort operating in a fast-paced, entrepreneurial environment.
- Background in one or more relevant industries: Financial Services, Professional Services, Media, PR & Communications, or Data Analytics.
Benefits
- Inclusive environment
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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