Service Support Engineer monitoring customer systems from marine, oil, gas, and energy sectors. Providing first - level support and conducting proactive condition analysis on motor and operational data.
About the role
- Technical Support Engineer providing first-line technical support for a fintech app. Managing internal access management and hardware assets in a hybrid work environment.
Responsibilities
- Provide technical support for the team, including troubleshooting software, hardware, and network issues.
- Employee access management to our single sign-on directory and Mobile Device Management setup and troubleshooting
- Providing first-line technical support for internal team members' tickets on laptops, VPNs and system access.
- Assign and escalate tickets to a higher level where tickets cannot be resolved at a first-line level.
- Updating documentation and automations to make them as easy to use for team members as possible
- Maintain an accurate asset register for all company hardware.
- Keep all hardware organised and secure within the office premises.
- Managing technical office equipment including AV setups, printers, networking and internet service.
- Be responsible for the security and storage systems in the office.
- Liaise with third party suppliers in relation to IT services.
Requirements
- Some customer-facing work experience (perhaps in retail or a contact centre), AND an interest in coding and working in tech
- Demonstrated ability to learn and pick up new things across a range of technical areas
- Some experience administering Windows or macOS devices remotely
- An interest in tech and potentially progressing into an engineering role as you grow - if you’ve done some Python, Go or JavaScript before, that’s fantastic, but any language is great.
Benefits
- Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - We invest in your future with a workplace pension scheme , contributing 5% on earnings up to £33,000 .
- Private medical insurance (medical history disregarded)
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year
- Annual training budget for courses, workshops, or conferences to help you advance your career.
- £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
- Company laptop
- Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup
Job title
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