Service Support Engineer monitoring customer systems from marine, oil, gas, and energy sectors. Providing first - level support and conducting proactive condition analysis on motor and operational data.
About the role
- Developer Support Engineer at Sentry working with AI and deep customer support. Responsibilities include troubleshooting, training AI agents, and improving developer experience.
Responsibilities
- Master the Sentry Ecosystem
- Become a Platform Expert: Develop deep authority on Sentry’s features
- Resolve Technical Inquiries: Answer inbound support requests
- Troubleshoot SDK Implementations: Help developers instrument Sentry’s SDKs
- Manage Bugs & Escalations: Triage and reproduce product bugs
- Pioneer AI-First Support: Manage the performance of our support bots
- Train our AI Agents: Ensure accurate, high-quality assistance
Requirements
- 4+ years of experience in technical support or engineering
- Strong Coding Foundations: Proficiency in Python, JavaScript, or Ruby
- Modern Dev Stack Knowledge: Deep understanding of CI/CD, APIs, microservices, and observability/monitoring
- AI Literacy: Practical familiarity with the AI stack
- Exceptional Communication: Ability to explain complex architectural concepts to a human
Benefits
- equity grants
- paid time off
- group health insurance coverage
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Field Technical Support Associate managing customer equipment installations and maintenance. Engaging with customers to enhance satisfaction while adhering to HP quality standards.
Technical Support Specialist providing technical support to end users of software and hardware systems at Casella. Managing service requests and ensuring user satisfaction with IT services.
IT Support Analyst responsible for installation, configuration, and maintenance of computers and audio/video equipment. Providing technical support to users in Brasília's corporate environment.
Technical Support Specialist leveraging AI tools to resolve Payroll and Accounts Payable challenges at Trimble. Collaborating with construction partners to enhance operational success and customer satisfaction.
Support Analyst responsible for client assistance and troubleshooting on forensic tools. Seeking to develop skills in digital forensics with a focus on client support.
Salesforce Support Analyst focusing on optimizing Salesforce platform for Client Success at LPL Financial. Responsible for data management, campaign execution, and process improvements in a collaborative environment.
IT - Support Engineer providing 1st and 2nd level support for medical laboratory software clients. Involves problem analysis and client communication to enhance system performance.
Site Support Engineer at EZCORP handling on - site support for technical issues in Mexico. Involves installation, maintenance, and client education in network systems.
Support Engineer providing L2/L3 trade support and development for FX trading and hedging platform. Monitoring platform health and ensuring performance improvements during trading hours.