Service Support Engineer monitoring customer systems from marine, oil, gas, and energy sectors. Providing first - level support and conducting proactive condition analysis on motor and operational data.
About the role
- Field Technical Support Associate managing customer equipment installations and maintenance. Engaging with customers to enhance satisfaction while adhering to HP quality standards.
Responsibilities
- Engages in interactions with customers in adherence to established procedures, aiming to ascertain and enhance customer satisfaction by clarifying their needs and ensuring they are met.
- Conducts installations, reinstallations, maintenance, and repairs on customer equipment, following industry standards and best practices.
- Delivers standardized services that meet established quality benchmarks.
- Leverages data from reliable sources to ensure precise alignment with customer product requirements.
- Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
- Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
- Provides site support for customer break fix activity and provides technical assistance to third-party and channel authorized service providers.
Requirements
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 0-2 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
Benefits
- Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Developer Support Engineer at Sentry working with AI and deep customer support. Responsibilities include troubleshooting, training AI agents, and improving developer experience.
Technical Support Specialist providing technical support to end users of software and hardware systems at Casella. Managing service requests and ensuring user satisfaction with IT services.
IT Support Analyst responsible for installation, configuration, and maintenance of computers and audio/video equipment. Providing technical support to users in Brasília's corporate environment.
Technical Support Specialist leveraging AI tools to resolve Payroll and Accounts Payable challenges at Trimble. Collaborating with construction partners to enhance operational success and customer satisfaction.
Support Analyst responsible for client assistance and troubleshooting on forensic tools. Seeking to develop skills in digital forensics with a focus on client support.
Salesforce Support Analyst focusing on optimizing Salesforce platform for Client Success at LPL Financial. Responsible for data management, campaign execution, and process improvements in a collaborative environment.
IT - Support Engineer providing 1st and 2nd level support for medical laboratory software clients. Involves problem analysis and client communication to enhance system performance.
Site Support Engineer at EZCORP handling on - site support for technical issues in Mexico. Involves installation, maintenance, and client education in network systems.
Support Engineer providing L2/L3 trade support and development for FX trading and hedging platform. Monitoring platform health and ensuring performance improvements during trading hours.