Senior Support Engineer resolving complex technical issues at FintechOS. Collaborating with engineering teams and ensuring client satisfaction in a hybrid work environment.
About the role
- Site Support Engineer at EZCORP handling on-site support for technical issues in Mexico. Involves installation, maintenance, and client education in network systems.
Responsibilities
- Provide On-Site Support
- A Field Support Engineer must respond to all client queries.
- This position may require working after hours as well as a presence on-site as required.
- The professional collaborates with other network professionals in the organization to devise suggestions for expediting maintenance and troubleshooting procedures.
- They document all relevant departmental and field activities and resolve the complexities.
- They engage in routine maintenance checkup as well. Keeping the network up and running.
- Engineers confer with customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software.
- They must have a good understanding of Ethernet and wireless networks.
- Engineers should consult all relevant documentation of the client network topology when making troubleshooting decisions.
- Site Support Engineer offers guidance and training to the client personnel.
- It is their duty to educate them about the product operation and maintenance procedures.
- The professionals also coordinate with the contractors for any necessary facility support.
- They must analyze issues and prepare service report in a timely manner.
Requirements
- 3 years of experience required
- This role is mainly in field
- Engineer in Electronics, Communications and Electronics, Computers and related
- Technical support in the field
- Knowledge of networks
- Structured cabling
- Device configuration (diagnostics, hardware and software repair, laptops, printers, multifunctional, tablets, iPads etc...)
- Preferably experience with Zebra brand equipment (printers, scanners, mobile computers)
- Availability to travel occasionally in the interior of the republic
- Valid driver's license
- Dealing with users
- Know how to drive a standard car
- Know how to work under pressure
- Availability of schedule and weekends.
Benefits
- Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality
- Competitive compensation and benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
IT Support Analyst delivering reliable IT support and ensuring excellent employee experiences at BetWarrior in Buenos Aires. Collaborating with teams to resolve issues and improve processes.
GG
Elektrotechniker providing technical support and remote service for packaging machines. First point of contact for customers on technical questions and remote service execution.
HK
Electronics technician providing technical support and remote services for packaging machines. Engaging with international clients and collaborating across departments at GARANT in Germany.
Technical Support Engineer providing customer support in cybersecurity solutions. Working with customers to resolve issues, enhance product features, and educate users on products.
Field Applications Engineer providing technical support and customer service in a fast - paced technical environment. Troubleshooting hardware and software issues for a global service network.
Providing analytical support and systems administration for Treasury operations at GM Financial. Involves project leadership, vendor liaison, and mentoring entry - level team members.
Graduate Technical Analyst role at BearingPoint focusing on technology and data solutions for clients. Collaborating with teams and gaining exposure to various technologies in a hybrid work environment.
IT Support Analyst providing technical support via phone, chat, and in person to employees. Ensuring the proper functioning of IT resources and user experience.
Technical Support Specialist for Fortinet, troubleshooting networking and security issues for customers. Acting as an escalation point and evolving into a subject matter expert on endpoint security.