Hybrid Service Support Engineer – Fleet Monitoring

at Zeppelin Group

• Job title: Service Support Engineer – Fleet Monitoring
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Hamburg, Germany

About the role

• Service Support Engineer monitoring customer systems from marine, oil, gas, and energy sectors. Providing first-level support and conducting proactive condition analysis on motor and operational data.

Responsibilities

• Monitoring and fault detection of customer systems from the marine, oil & gas, electric power and locomotive sectors in the control center
• Provide 1st-level support to fleet customers via a remote service software platform
• Perform proactive condition analysis of engine and system data, including oil analyses; define initial corrective measures and inform the service departments
• Monitor maintenance activities and administer the associated software tools
• Set up and monitor the functions of the monitoring platforms at customer sites and internally
• Receive and handle customer inquiries by phone or email in the helpdesk
• Use and maintain data in a cross-departmental ticketing system

Requirements

• Successfully completed technical vocational training or qualification as a master craftsman/technician, plus several years of professional experience (e.g., as a service technician)
• Experience in service, plant operation, commissioning or comparable areas
• Willingness to work in shifts and be on call
• Knowledge of configuration and operation of (remote) monitoring systems
• Business-fluent German (C1) and good written and spoken English (B1)

Benefits

• Unique company culture and a secure workplace: In the tradition of Ferdinand Graf von Zeppelin's values, we operate as a foundation-affiliated company that is future-oriented, social and sustainable.
• Grow with Zeppelin: We offer extensive development opportunities and a wide range of training programs.
• Work–life balance: We offer mobile and flexible working and 30 days of vacation.
• We also provide various advisory services on work and family matters.
• Health and fitness: Through our Z FIT initiative you can participate in themed weeks and team sports events or lease a company bicycle.
• Company pension plan: We supplement your retirement provision.
• Attractive additional benefits: Profit-sharing, capital-forming benefits and many other social benefits round off the compensation package.